Name: thrivepass.com
Telephone: 000000000
Rating: 4.7

devilsarc Guest

clear, intuitive and fast!

The site is intuitive, making the claim was hassle-free with the process clearly listed out and the claim was approved inside 24 hrs. Great service, fast service!

Date of experience: Oct 27, 2021

Stuart Sanders Guest

4 years ago

Life time Fitness Trainer dues

Thanks Rinky for making this process for gym trainer reimbursement so easy --much appreciate your help .-Paull

Date of experience: May 15, 2021

Ines R. Guest

5 years ago

I havent used it yet.

Date of experience: Jan 31, 2021

Riley R. Guest

5 years ago

I normally do not write reviews and am…

I normally do not write reviews and am not a whiney, frequent complainer. However, when my customer experience is really bad, I feel obligated to let others know. ThrivePass issued me a debit card a month ago, following my change from one HSA administrator, to them. The letter that came with the debit card stated that the card would activate automatically upon first use. My "first use" was trying to pay a medical clinic bill online, and the card was declined. It was declined again when I tried once more telephonically. I called ThrivePass to report the problem and was told the activation information in the letter was incorrect and that the card was now activated. So, I tried again to pay the bill, once telephonically, once online, and both times the card was declined. I called ThrivePass once again and they didn't know why the card didn't work and would investigate the reason. I received an email a day later saying that my HSA account value was ZERO. They had received my HSA funds from my previous administrator at the end of December but had not yet deposited the money in the "new" ThrivePass bank. Disgusting. I have requested a response/call from one of their executives.

Date of experience: Jan 08, 2021

LP Guest

5 years ago

Great experience !

My experience was very satisfactory. I sincerely appreciate the time Ani, customer representative, spent reviewing my submission and answering all my emails. Thank you!