thrivepass.com

4.7
4.7 Based on 80 reviews

We personalize benefits. You thrive as the employer of choice....

Unclaimed Profile
Business profile not claimed
This business hasn’t yet claimed their profile on our platform and may be unaware it's listed. As a result, their rating might not fully reflect their customer service or responsiveness.

Average Rating

4.7

/
5

80 Reviews

5 Star
85%
4 Star
6%
3 Star
1%
2 Star
1%
1 Star
6%

Filtered Reviews

Filter Reviews

Review Time

Russ Ross
Prior to ThrivePass acquiring FCI

Prior to ThrivePass acquiring FCI, we had a great relationship with our account and relationship managers. This great relationship continues. Anytime there is a change in reps, we continue to get great services. As a benefits administrator for my employees I cannot stress enough how amazing it is to have a responsive, caring group help when needed. Kudos go to Mark Todhunter and Shannon Mealy-McCarthy for being rock stars and always assisting our group when needed. I so appreciate you both!

5
Date of experience: Feb 27, 2019
Melvin L.
Excellent Team with Great Service Gets My Headache Gone

I have had a great experience with ThrivePass on some medical reimbursement and I am very impressed with how responsive and easy to work with the professional team. Medical claim was big headache and time-consuming thing. Now I am glad to get amazing supports and response through phone call and also email from ThrivePass, which make job easier. Thanks, Jennifer Wallace, to save my time and got my headache gone. And Thanks to excellent ThrivePass team for great customer service!

5
Date of experience: Jan 29, 2019
Robyne went above and beyond to help me…

Robyne went above and beyond to help me with correcting my crossover payment option and she provided me with the report that I need to submit to catch all of the office visit co-pays that I missed tracking for myself. I so appreciate her assistance in submitting my claims for 2018.It's good to know that there are responsive and solution oriented contacts at Thrivepass that care enough to personally respond and provide solutions. Thanks again to Robyne!!

5
Date of experience: Jan 10, 2019
Dick Sanders
ThrivePass makes it so easy

ThrivePass makes it so easy to get reimbursed quickly for legitimate health/wellness expenses. If you've got access to ThrivePass--use it! Often!

5
Date of experience: Jan 08, 2019
Eustace K.
I have had a lot of problems especially…

I have had a lot of problems especially working with Jennifer. She constantly turned my card off which led to a lot of frustration on my part and a lack of concern on on hers. The reason this review gets 2 stars instead of 1 is because Robyne took over my account and she has been much more pleasant to work with. Thank you Robyne!

2
Date of experience: Dec 21, 2018
Maddox
Aimee Perrier is awesome

Aimee Perrier is awesome! She's super responsive, gets things done quickly, and sometimes makes the impossible happen. She is very much appreciated, and can never retire! :-)

5
Date of experience: Nov 29, 2018
Allen Patterson
Cheryl Hawes is the best

Cheryl Hawes is the best ! I call once a year for a refresher course on how ThrivePass works and the mechanics and she is always helpful and and listens to my questions and provides excellent responses and solutions. I know when I call - I'm going to be taken care of regardless of the issue. Thanks!

5
Date of experience: Nov 01, 2018
Duke
Excellent customer service received…

Excellent customer service received from Cheryl Hawes. If there were more than 5 stars would have checked them all.

5
Date of experience: Oct 30, 2018
Isaiah
Excellent turnaround time for any your…

Excellent turnaround time for any your questions and reimbursement process. Crystal clear steps to follow and very quick.

5
Date of experience: Oct 09, 2018
I love Thrivepass

I love Thrivepass! They've made everything easy with their quick responses from the support team and any transaction with gyms, workout classes or reimbursement for fitness devices has always been a seamless process. I think all companies should have a wellness account like this one.

5
Date of experience: Sep 06, 2018

Is this your business?

Claim your business profile now and gain access to all features and respond to customer reviews.

Business Details

We use cookies to personalize your experience. By continuing to visit this website you agree to our use of cookies

More