Review Time
Mme. Chloé,Beyond the delay of this morning, I am writing to formally denounce the absolute lack of direct communication and the indifference shown toward my situation. You have ruined my Christmas holidays; I spent my rest days in a state of total uncertainty and silence from your company, which is completely unacceptable.Today was the final straw: failing to respect the 9:00 AM appointment caused me to miss my classes. This is not a simple 'logistical issue'; it is a total disregard for my personal life and education after my holidays had already been spoiled by your management.Consequently, I formally reject the 25% offer. I now demand compensation of 40% of the total order amount, including shipping costs, to account for the moral damages and the time you have stolen from me. My case with the European Consumer Centre remains open until this is resolved.The delivery was scheduled for 9:00 AM this morning, and yet nobody has arrived. Are you planning to repeat the same failure as on January 5th? I have been waiting for months and my patience has run out. Tikamoon is responsible for this lack of professionalism, regardless of which department or country handles the ticket. I need an immediate status update nowTikamoon is a single global entity and the root company is solely responsible for its operations across all regions; I am addressing the brand as a whole, as national borders do not exempt the parent company from its professional liability and the breach of contract regarding my orderExperience. After lying to me about a 2026 delivery date, I discovered the truth: the furniture is sitting in Getafe. The driver (Tel: +34 642 210324) confirmed that the delivery on Jan 5th failed only because Tikamoon failed to provide enough staff for unloading. Even worse: while I’ve been waiting since November, they are now listing my furniture as 'In Stock' on their website to attract new buyers, attempting to resell an item that legally belongs to me. This is a clear case of commercial fraud. European Consumer Authorities have been notified
Lucie has been very friendly and helpful. I was able to get in touch with her directly and itcit was a nice surprise to have a nice person online who immediately understood the problem and sorted out my refund, confirming this with an email immediately after our phone call. Many thanks, Lucie
I ve accidentally order the same item twice , so both been delivered to me . I ve contacted the tikamoon and Tracy arranged to collect it from my home and make sure to get my refund in 3 days . Highly recommend the quality and professional service.
My experience with this company is very good indeed.The product I bought got mislaid in transit and they have been very good at sorting it out, providing a replacement and changing the transit arrangements to a new delivery company. Both Munro and Lucie have been very efficient, profession and friendly.
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Tikamoon is designer and producer of wood furniture since 2007. We oversee every step from design to production and sale.
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