Review Time
I had a question about shipping on a backordered item and Ralf was so helpful! I received a quick reply with plenty of information about my products, the expected ship date, everything else I needed to know. Great customer service!
The sales Associate helped to make things right. She was very helpful. I think her name was Brooke/ or Kristian. She sold me a titan pec deck machine.- Lawrence CountsIn Shreveport, Louisiana Please have her call me there is another item I am contemplating purchasing.
I had a question about my order and got a very quick and kind response. Angelo was incredibly helpful and answered all my questions. I am beyond thrilled with Titan and their customer service. I will without a doubt be a long time customer.
I was recently helped by a representative named Amyra Pedrajas, and they were excellent.I had ordered an item on backorder from Titan Fitness that I was expecting to ship soon, however, during the estimated shipping window, the "order details" section of the website was experiencing technical problems, and I was unable to view my order status for several days while they were working on it. The last update I saw was "Preparing for shipment," but never received an email that it had shipped (due to the system having problems at the time).I contacted Titan Fitness support via the website, and within 24 hours received a reply from Amyra. The reply was polite, helpful, and understanding. They even included the tracking information that was previously unable to reach me.I am very grateful for Amyra, the assistance was very much appreciated!
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