Review Time
Dealing with Titan Fitness was, without a doubt, one of the worst customer experiences I’ve ever had.I ordered the Wall and Rack Mounted Pulley Tower. Although their website showed it was out of stock, it indicated they would restock the item and ship it soon. While placing the order, the website also stated I wouldn't be charged until the item was shipped. However, I was charged immediately.I waited until the promised restock date, but the item was still not available. I waited even longer, yet it remained out of stock. Frustrated, I emailed their customer service to request a refund. This was just the beginning of a long and exhausting exchange. Many of my emails went unanswered, while others received generic replies like, "We’ve transferred your request to our billing department." Despite sending several follow-ups over the course of many days, I still received no refund.Finally, I decided to dispute the charge with my bank. To my shock, my bank representative later informed me that Titan Fitness claimed the item had been delivered to me. This was completely false—I never received the product. Thankfully, my bank sided with me and refunded the charge.I wasted so much time dealing with Titan Fitness. Never again.
Dealing with Titan Fitness was, without a doubt, one of the worst customer experiences I’ve ever had.I ordered the Wall and Rack Mounted Pulley Tower. Although their website showed it was out of stock, it indicated they would restock the item and ship it soon. While placing the order, the website also stated I wouldn't be charged until the item was shipped. However, I was charged immediately.I waited until the promised restock date, but the item was still not available. I waited even longer, yet it remained out of stock. Frustrated, I emailed their customer service to request a refund. This was just the beginning of a long and exhausting exchange. Many of my emails went unanswered, while others received generic replies like, "We’ve transferred your request to our billing department." Despite sending several follow-ups over the course of many days, I still received no refund.Finally, I decided to dispute the charge with my bank. To my shock, my bank representative later informed me that Titan Fitness claimed the item had been delivered to me. This was completely false—I never received the product. Thankfully, my bank sided with me and refunded the charge.I wasted so much time dealing with Titan Fitness. Never again.
I am fond of fitness and I even thought about becoming a fitness trainer, but unfortunately, I can't devote so much time to fitness as I am busy withanother occupation, aside from fitness and cardinally distnguished from it... Anyway, I use this company for acquiring some fitness equipment as the price once seemed to me quite low and reduced, at least, I have searched for the equipment on the same price, but everything I found was twic e worse in case of quality. So, I would highly recommend this company for all those who are also passionate about fitness and exercising, as the proper equipment guarantees the success.
I am fond of fitness and I even thought about becoming a fitness trainer, but unfortunately, I can't devote so much time to fitness as I am busy withanother occupation, aside from fitness and cardinally distnguished from it... Anyway, I use this company for acquiring some fitness equipment as the price once seemed to me quite low and reduced, at least, I have searched for the equipment on the same price, but everything I found was twic e worse in case of quality. So, I would highly recommend this company for all those who are also passionate about fitness and exercising, as the proper equipment guarantees the success.
I ordered and received the Nemesis Single Stack Functional Trainer from Titan, but I was sent a defective piece of equipment that Titan refuses to acknowledge or help troubleshoot. One of the cables was pre-strung incorrectly on one of the pulleys directly out of the box, causing increased friction on the line when the machine was in use. Additionally, when the machine arms are in certain positions, excess tension is placed on the cable and weight stack making it impossible to adjust the weight pin selector. I asked for assistance with this issue and was told that I assembled the machine incorrectly. Online support mentioned that the cause of the extra tension was due to the wrong orientation of the pulleys during my assembly. However, the assembly of my unit matches the instructions EXACTLY, and online support is stating something that contradicts their written manual.I requested clarification on this contradiction, but have been met with denial with each interaction. It is now to the point where they don't even respond to follow up requests at all--both by email and at the Better Business Bureau.Titan failed on this one. With their unwillingness to consider that maybe they sent me a bad product. With their inflexibility with regards to sending me ANY piece of evidence that supports what online support says--I provided multiple pictures showing that my assembly matches the instructions and pictures on the website exactly, but all Titan can say is: No, you are still wrong. It just boggles the mind. I've spent thousands on Titan in the past. All my future purchases will be with Bells of Steel and Ironmaster.Edit: 2/7/2025You may see Titan's response below. They did indeed FINALLY send me semi-detailed instructions MONTHS after I first contacted them about the issue. Please do not read their response and think that they were attentive to a customer's needs. Multiple emails with detailed pictures and diagrams went ignored by Titan, only because it contradicted the errors their support staff make. Only after I took my reviews more public did Titan Fitness finally find the instructions that they claimed didn't exist. Do not patronize Titan Fitness and expect speedy or helpful technical support. Do not let them fool you.
I ordered and received the Nemesis Single Stack Functional Trainer from Titan, but I was sent a defective piece of equipment that Titan refuses to acknowledge or help troubleshoot. One of the cables was pre-strung incorrectly on one of the pulleys directly out of the box, causing increased friction on the line when the machine was in use. Additionally, when the machine arms are in certain positions, excess tension is placed on the cable and weight stack making it impossible to adjust the weight pin selector. I asked for assistance with this issue and was told that I assembled the machine incorrectly. Online support mentioned that the cause of the extra tension was due to the wrong orientation of the pulleys during my assembly. However, the assembly of my unit matches the instructions EXACTLY, and online support is stating something that contradicts their written manual.I requested clarification on this contradiction, but have been met with denial with each interaction. It is now to the point where they don't even respond to follow up requests at all--both by email and at the Better Business Bureau.Titan failed on this one. With their unwillingness to consider that maybe they sent me a bad product. With their inflexibility with regards to sending me ANY piece of evidence that supports what online support says--I provided multiple pictures showing that my assembly matches the instructions and pictures on the website exactly, but all Titan can say is: No, you are still wrong. It just boggles the mind. I've spent thousands on Titan in the past. All my future purchases will be with Bells of Steel and Ironmaster.Edit: 2/7/2025You may see Titan's response below. They did indeed FINALLY send me semi-detailed instructions MONTHS after I first contacted them about the issue. Please do not read their response and think that they were attentive to a customer's needs. Multiple emails with detailed pictures and diagrams went ignored by Titan, only because it contradicted the errors their support staff make. Only after I took my reviews more public did Titan Fitness finally find the instructions that they claimed didn't exist. Do not patronize Titan Fitness and expect speedy or helpful technical support. Do not let them fool you.
Claim your business profile now and gain access to all features and respond to customer reviews.
Keep your body lean and your wallet fat by any one of the superior exercise products from Titan Fitness and be more than just fit—BE TITAN FIT!
www.ontrackandfield.com
invictakuru.com
fogattiliving.com
outdoorsearcher.com
milesandmyles.com
ucogear.com
futtymania.co.uk
splitboard.store
legacysportscards.net
shop.cpfc.co.uk