Review Time
Bought a beautiful dress $280 on sale. Aqua blue, shorter length, long sleeve cute style. When it arrived, color is faded, material is cheap, length is below knee… do not like at all. Too bad… was on sale… no return, credit or refund. Will never purchase from them again…. (Have been a good customer to them over years.)
Tuckernuck finally credited my account on 12/22/24, after their courier picked up my return on 12/04/24. I still think this is an unacceptable amount of time to credit a return and won't be ordering anything else from this company. A Sway courier picked up my return on 12/04/24. Today is 12/19/24 and Tuckernuck customer service is telling me I have to wait until 12/26/24 to let them know if my return has not been processed. This is ridiculous! Their return policy says 2 WEEKS! I have e-mailed them at least 6 times and I keep getting the same response....I understand your frustration and I'm so sorry. Please note that we can only consider the return package as lost if the tracking information has not been updated for 14 business days from the last update so if your refund has not been processed by December 16, we will be more than happy to manually process it for you.Thank you so much for your patience, and I hope you have a wonderful day!Best,Rayah SThis return has OBVIOUSLY been lost by YOUR courier service or whichever service he used to return. I will NEVER do business with this company again.
I ordered a dress, I looked all over the website for where they manufacture their products, and was not successful. Received the $300+ dress to find out it came from CHINA. I try very hard to use other manufacturing countries. I returned the dress, and now i have a Credit, which I was expecting full refund. Now I've asked for them to be clear with me if they have other manufacturers besides CHINA, and I can't talk with anyone. Very frustrated. I thought they were an upscale, legitimate retailer.
I placed an order for a dress and the package was damaged in transit and never delivered (tracking says it was returned to Tuckernuck). I reached out to Tuckernuck and Corso, Tuckernuck's outsourced shipping protection, and it's been over two weeks without a refund. Both sides are giving me the runaround on something that should be a simple refund for a product that was never deliverd.
PLEASE BE CAREFUL! I ordered from them and they charged me the $200+ for the dress. I still hadn't received the dress after the shipping deadline so I reached out and was told it never shipped and was out of stock. This is after being charged for it! I only ever received a confirmation email that the order was successfully placed. I never received a notification of cancellation or refund either even though I spoke with Sarah (team leader Alex Ferrel) and asked her for this. If I hadn't reached out I would never have been notified!!This dress was for my sister's wedding and they really put me in a pinch. PLEASE BEWARE!
Make sure your purchase is eligible for return before you buy. I recently bought 2 dresses on sale, each in a different size, intending to return the one that didn't fit. Nothing was mentioned about final sale on the order. Guess what…neither dress can be returned The Tnuck return page says that each dress has a tag that says ‘ineligible for return,’ That’s incorrect. The tag in fact says ‘this tag must remain attached for return.’ Customer service is of no help. I wont buy Tnuck again.
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