Review Time
I ordered 3 dresses from Tuckernuck in a couple different sizes. One of the dresses fit well but was very wrinkled when it came. I had to steam it a couple times before wearing it. I did, however, get several compliments on it. I returned the other 2 dresses (over $500 worth) 2 weeks ago via Happy Returns since they didn't fit well. I am still waiting for the refund to my credit card. I "chatted" online with someone to ask about when I would get my refund and was told it takes 14 days. It has now been 14 days and still no refund to my credit card. I have never experienced a delay of this kind for a return. I called again today and got some automated system. I am hoping "they" will push my refund along now since I left a message. I will not order from this company again if it takes this long for a refund. It's too bad because I was excited about trying this clothing store.
They say they refund after 10 days, not true. I did everything correct in returning. No money in my acct for 3 weeks, had to contact and ask for it, and now they say it will take 3 more days. Dont do business with companys who dont tell the true
I’ve ordered from Tuckernuck twice. I think the clothing quality is good and I like the clothes, however I had a bad experience with the shipping service on my second order. They use Veho for shipping which is a joke. I was told that they attempted delivery twice when I know this is not true because I have a ring camera and there is also no reason they couldn’t have left a package on my porch. Veho was unable to provide proof that they attempted delivery however they then told me after the second “attempt” that the package was lost and to reach out to Tuckernuck customer service. Tuckernuck was able to resend me the items via a different courier but only because I had accidentally left the $8.50 shipping protection on my order (I usually decline this). I don’t think they would have resent me the items if not for the shipping protection even though the shipping issue was 100% Veho’s fault. It feels like a scam that they sneak the shipping protection on there and then use the lowest quality shipping vendor which “loses packages”. I’m not sure I’ll order from Tuckernuck in the future because of this experience unless I can confirm my courier is UPS or FedEx.
update: I called customer service and they issued the refund. Returns need to be worked on. Glad they corrected the error.I am short and the dresses were just too long. No problem-I will send them back. Well, I sent the shipment to my son's house where I would be visiting. When I tried to return them at my local UPS, I could not because I wasn't I think it was less than 60 miles away. I get on the chat and the Tuckernuck representative tried to help me. I had to send the returns back in different packages. She would send me a text with a link to send two dresses and then another for the other two. It was crazy!! I wasted over an hour trying to get correct codes. I had an appointment and couldn't keep trying. This was all what they call "Happy Returns." I was able to send two at that time. I emailed the next day and received a traditional UPS label and sent the other two dresses back. Today (two or more weeks later) I don't see but one credit. I call customer service and the automated service says I have a merchandise credit because it was outside the return window. I received the items on 5/29 and the UPS was delivered to them on 6/20. I sent it on 6/17. The mailing label said to be sure to send by 6/23. What is their problem?
I’ve placed many orders with Tuckernuck, and more recently, the fabric listed on their website for garments is different than the tag on the clothing. When I reached out to them to notify them about this issue they never responded. Very frustrating for folks who have textile allergies and seems like a willful, unethical misrepresentation of what they’re selling.
I ordered a super cute dress online. The dress was delivered today. Upon opening, the dress was severely wrinkled and had very noticeable brown makeup on the color/neckline. I immediately (same afternoon as delivery) called Tuckernuck customer service which gives you an AI rep. I explained the situation and was texted a link where I immediately sent photos of the wrinkled, dirty dress. Incidentally, BOTH tags were still affixed. This dress must have been in a store where it was repeatedly tried on. Anyway, I was immediately refunded and instructed to repackage the dress and bring it to the post office with a pre-paid postage label. I was instructed to repurchase the dress online and wait AGAIN for shipment. This is a huge time suck & inconvenience for a dress being returned b/c it was a wrinkled dirty dress. I reported the situation and sent pics to Tuckernuck the same afternoon that the dress was delivered. Both Tags still affixed. Their resolution causes me to jump thru a lot of hoops when the severely wrinkled (it was delivered in a plastic envelope) DIRTY dress should have never been sent. This is sub par customer service. What should have happened was an apology and percentage off my identical re-order to make up for the inconvenience. Never again!
Worst customer service ever! Happy Returns is an instant returns platform which is why customers like it but Tuckernuck doesn't know how to use it. Now my item is in random limbo and I have no way of tracking it. Tuckernuck is saying they still don't have it. And don't get me started on the horrendous customer service. I literally had the customer service agent tell me I am the only customer who has ever complained about returns at Tuckernuck! Haha that's an interesting statement, especially considering the 2.3 rating on Trustpilot. Buyer beware! You may never get your refund because your item randomly never got returned although you returned it using an instant return service - Happy Returns!
My daughter told me about this site. Ordered a dress for a trip that did not fit. It was way too big. When I came back from the trip, I tried to exchange for a smaller size. It was past the return date ( which I was unaware of). I am stuck with this dress. Be careful. The customer service for this company is non existent. I was 2 days past the exchange date. I would suggest buying from another company. Seems like I am not the only one with this complaint. It seems like a drop/ship company with no customer service.This happened a few months ago. I don’t usually write reviews. I’m still just so disgusted.
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