Review Time
Worst purchase ever! The v neck Tuckernuck sweater looks nothing like the one advertised and pictured. It looks cheap, has a strange smell and is a GLARING GOLD METALLIC! In the picture it looks like a soft creamy color but this is a “ugly Christmas sweater” like you’d wear as a joke. I paid $15.00 for 3 day shipping that never happened. AFTER I paid a not eligible to return popped up? I really think the positive reviews are fake since reading here so many customers are upset. Fool me once I’m never going back!
Honestly, their clothes are very expensive and they should be using fedex to ship. It took me over two weeks to get my dress because ups lost it. They said they would give me something for my troubles, they never did. Told me I could return it after agreeing to some kind of refund. They don’t care and have terrible customer service
I bought 1 dress and it didn’t fit, they don’t offer exchanges so I bought the next size up and returned the first one via happy returns which was scanned by UPS right there in the store - for other retailers this is an instant return when scanned - not for Tuckernuck! I ended up sending back the 2nd dress also because of fit and if I did not stay on top of them, I would NOT have ever gotten refunded over $500. It took me prompting them to get my refunds - for BOTH dresses I had to contact customer service and ASK that I get my money back, even though both items made it to the warehouse neither item was refunded. I shop at many high end retailers and none operate this way. BUYER BEWARE!!!
I received 2 dresses from this company and promptly returned them, since they didn't fit and I didn't care for the material. I was told the warehouse never received 1. I am absolutely certain I returned 2. No doubt whatsoever. I emailed my situation and someone got back to me promptly. They said they would credit me for both dresses, and I will wait for this to happen. Until then I cannot complain about their response. For the life of me I cannot fathom where that other dress is. This is the first time this has ever happened with the many clothes vendors I have purchased from.
I have been buying from Tuckernuck for years and have considered this might go to site for all my clothing needs. Unfortunately, I have now been seeking other sites because they have gotten so much higher and are now out of my price range below $225 for a dress. Also, some of their styling has gotten absolutely ridiculous rather than classic and classy styling. Very sad to see.
Awful, Awful customer service. I will never shop with them again. Ordered 3 dresses on line and forgot to apply my 15% discount. I called customer service and it was an awful and quite shocking experience. He “ could not” apply the 15% BUT he could if I accepted that my 3 dresses were “ final sale” I asked to speak with the manager and never got the call back … NEVER AGAIN!!!
The sizing chart is completely off. Their clothes come up much much larger than the sizing charts show. Unfortunately I bought several dresses based on their incorrect measurement chart, many in final sale so I couldn’t return. Even the items that were returnable, there is a hefty fee for returning and shipping / customs duties are up to the buyer to pay. Would not recommend
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