Review Time
I’ve been a loyal customer, but I feel compelled to write this review about their customer service to draw attention to the issues. My order never arrived, and tracking shows it was lost. I’ve tried to contact customer service multiple times via phone and email, but I haven’t received any acknowledgment or follow-up. Do I really need to go through my credit card company to get my money back?
Never buy from their sample sale. My previous purchases were acceptable, but returns were slow. I bought a dress from their sample sale that smelled terrible and tried airing it out, but the odor remains. The dress had no care or fabric content tags, leaving me clueless on how to care for it. I will never shop here again; this is unacceptable.
I’ve been a tnuck buyer from the very beginning. I’m going to be blunt the Tuckernuck brand clothes are absolute crap. Completely overpriced for Forever 21 quality. I just ordered clothes on August 21st. Still waiting for a shipping confirmation. I was in fact billed etc. I’m sure I’ll receive purchased items on Halloween. I keep saying it ( so do many of my friends) I’m done with Tuckernuck. But this time I’m definitely done. So not worth the poor shipping, quality, and return policies.
Ordered 2 dresses before their 2:00 eastern time cutoff. Currently on day 3 waiting on an update in regards too shipping. Every time I check on my order it's the same response... "It's Happy Dance Time... Your order is in." Tried live chat but got NO WHERE! So I've now sent an email. Their website shows customer service is there from 9:30 am to Midnight. Still waiting for a response to my email. I soooo loved the first dress I bought from Tuckernuck a year ago, that's why I came back. Beyond disappointed!!!
Ordered 8/22 and still no update. Tried to call the worthless customer service line. It’s all automated and can’t get a live person to talk to you. Says 5 to 8 days but it’s past that and frustrated I can’t talk to someone to get any kind of answer. I ordered 14 dresses was so excited and now I’m nothing but upset. I’ll never order from them again.
First time ordering and thus far, I’m sadly not impressed. I was excited to order from the Sample Sale as an introduction to tuckernuck products. I ordered eight days ago and no updates; items have not shipped. I’m concerned they won’t be here in time for my trip next week (over two weeks should have been PLENTY of time) and I’m certainly glad I didn’t spend $200/dress to learn their process is completely unreliable. Sad because I was really looking forward to ordering. Update: Customer service was not really helpful and said that time to ship could be 5-7 business days, then once it does ship to expect 7-10 business days. Up to 17 “business days” is approaching a month. Genuinely never experienced that with any other reputable company. Such a bummer.
I purchased a dress from Tuckernuck on May 28, 2025, paying for expedited shipping as the dress was for an event. Tuckernuck shipped me a dress different from the one I paid for. I contacted them and spent an hour wading through their AI auto attendant which kept telling me the dress was final sale and not available for return. I finally connected to an agent, who tried to talk me in to exchanging the dress. I refused the exchange since the shipping error was theirs. They agreed to a return, and issued me a Happy Returns label. I returned the dress to them, but didn't receive a refund. I reached out after a few weeks, and they let me know the shipment was lost in transit, but that they would issue a refund. Its now a month later, and still no refund. This company is a sham.
Do NOT buy from this company! I would give 0 stars if I could. I bought a blouse for $178.00 that I wore twice and it completely fell apart at the seam in an irreparable way. Unfortunately, I saved it wear for special occasions so it didn’t fall apart until June and I purchased in November. The company will not refund my money because their “system” cannot offer a refund on a product purchased 6 months prior. They only will offer store credit and there is nothing I want from them, especially when they don’t stand behind what they sell.
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