Review Time
I ordered a power tool from toolswarehouse.com on 26 Dec 2024. 33 days later, the tool still had not been shipped and no communication on the status of my order was received, despite two phone calls (left voice messages) and two e-mails, with no response.I raised a refund request on PayPal on 28 Jan 2025. Finally, I received shipping information from Australia Post on 30 Jan 2025 and the items was finally delivered at my local post office on that day.Now I wonder if I would have received the order at all if I had not requested the PayPal refund?I will not buy again from that seller.
Worst retail experience ever. After months of waiting for an order, and multiple attempts to get an update, with them being non-responsive, I bought the item from another business and asked TW for a refund. I called the Liverpool store and was promised a refund right away. Then after continuously following up for weeks and them not responding, then trying to give me store credit, which I declined, then not responding again, they sent the order. Absolutely unbelievable. I have never experienced such bad customer service. Now I'm having the nightmare of trying to return the item for a refund. And, as always they are non-responsive.
I don't normally write reviews, but this has gone beyond appalling and verges on heinous. I made the mistake of buying some equipment online from their website early last year. I experienced the same problem described by countless other reviews: first the weeks of delay without any communication. It took multiple emails chasing them up to be told it was "on backorder (sic) from a supplier" with an ETA of "4-6 weeks." NB these were listed as "available" when I purchased them. A month later, they only sent half the order (for items that could only be used as a full set) leaving me waiting for months with no sign of the other half. When I chased them up again, I had to invoke the threaten legal action to get the cut-and-paste "you items are on backorder (sic) from a supplier." In the meantime, they spammed my mobile with advertising without my consent. These same items I was chasing them up over 4 months later were still being listed as "available" on their website. Eventually I cancelled the order and sent the useless half of the equipment back for a full refund. It should have ended there. Scandalously has not. Since late last year (2023) they have been constantly flooding my inbox with spam, despite me already telling them not to months earlier. Each time I have made them take me off their list, they have put me back on it. The one time they responded directly to my complaints (after I quoted the Spam Act and advised them I'd reported them) they claimed they had addressed the issue and removed me from the list - only to resume spamming me a month later. Currently I'm being spammed by them every day of the week. My subsequent complaints have not only been ignored, but immediately followed by increases in the frequency of spam, which suggests to me that it is deliberate and malicious. This has now been going on for more than 12 months. I am toning it down to an understatement when I say they have totally pissed me off. That is why I am making it a personal project to bring them to account.To all others in a similar boat regarding spam: report it to ACMA (Australian Communications and Media Authority) - you can find the complaint form by searching "acma spam complaint" (Trustpilot doesn't allow links in the review). The more complaints they receive about Tools Warehouse, the more likely they will take it seriously and prosecute. You can find information about your rights under the anti-spam law on ACMA's website. Penalties for breaching the Spam Act include fines up to $220,00. Repeat offenders face up to $1.1 million per day. Tools Warehouse needs to face the consequences of its illegal activity.
I purchased a Milwaukee set online, which was supposed to be dispatched in 3-7 business days. It's now been two weeks, and I still haven't received it. I've spoken to multiple branches, but no one has been able to resolve the issue. They asked me to drop an email.I need the tools for my job and I cannot delay the job.
I placed an order 27 June 2024 and as of 1 August, despite multiple unanswered requests for information or refund, still has not been dispatched. Checking their website, they are heavily promoting sales and the item I ordered is listed as available.
24 days since placing my order, still no closer to getting my goods, phoning gets me nowhere apart from getting some false promises. I've been told the items would be dispatched last week, they weren't, got promised an update by E-mail yesterday, never received it, call back again today, no answers.
Have ordered more than 7 weeks ago. No order has been dispatched not have I been given an update.Trying to contact the company is impossible. No-one picks up the phone, no call back as requested, no answer to any email I have send and worst of all..... no refund either as requested. Just no reaction at all.Stay clear of this seller and pay 2 AUD more elsewhere and actually get what you ordered.
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