Review Time
No Star – Order Never Arrived, No Communication
I am extremely frustrated with this company. I placed an order and it has never been delivered. There has been no tracking, no clear updates, and no proper response despite multiple attempts to contact them.
Weeks have passed and I am still waiting, with no explanation and no resolution. The lack of communication and accountability is completely unacceptable.
At this point, the experience feels highly suspicious. Whether this is incompetence or something more concerning, I cannot say — but as a customer, this has been a terrible experience.
I would not recommend this company to anyone. Based on my experience, I strongly advise others to shop elsewhere.
I ordered and paid for a product, but received the wrong item. It took three emails and a phone call to get in touch with the support team, only to be told to return the product. I'm still waiting for feedback on my original order and a refund. This experience has discouraged me from shopping online here again, despite the good quality of their products.
I ordered and paid for a product but received the wrong item. After multiple emails and a phone call to the support team, I was instructed to return the item. I have not received any updates about my original purchase, and I’m still waiting for a refund. This experience has made me wary of online shopping in the future, even though the products are quality.
This service seems to lure customers in with sales, accepts payments, and continually reassures you that your order is on its way. However, both times I ordered, they failed to deliver. They only acknowledged the lack of stock after my follow-ups. Their poor stock management is evident, and they show no accountability. There are better options available online with reliable stock management and customer care.
I was misled by a store representative about a pair of sunglasses. While traveling, I specifically asked for a certain style, and they sold me a different one without clarification. Now I can't return to the store to fix this, and customer service has not responded to my inquiries. I just want a refund to buy the correct pair elsewhere.
I tried to cancel an order after making the purchase. I sent three emails with no response, and then I received a notification that the item was ready to ship. When I called, I was met with an automated message that hung up on me.
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We believe that New Zealand is the most epic outdoor playground in the world and our mission is to help you get out there and enjoy it. We have the bikes for the trails, the camping gear for the nights away, the paddle boards, kayaks and gear to get you out on the water or the skis and snowboards for the mountains, all in one place. Wherever the adventure takes you, we have what you need.See more
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