transglobalservice.com

2.5
2.5 Based on 113 reviews

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Average Rating

2.5

/
5

113 Reviews

5 Star
32%
4 Star
6%
3 Star
1%
2 Star
2%
1 Star
60%

All Reviews

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Vanessajoy des Vignes
They booked my installation a week later than my requested day when the installer came, my water fil

They booked my installation a week later than my requested day when the installer came, my water filter and dishwater’s water function was working fine. It was the power that was a problem when he left. My water filter was no longer working, and they refused to come back and fix the connection that he turned off fighting that one of my valves is damaged. Damaged or not all my water was functioning before he arrived and now it’s not working and they refused to come back and fix it. Nobody from Trans global will call me back or the third-party that sent the installer.

1
Date of experience: Jan 25, 2026
Vanessajoy des Vignes
Turned off water to my water filtration system

They booked my installation a week later than my requested day when the installer came, my water filter and dishwater’s water function was working fine. It was the power that was a problem when he left. My water filter was no longer working, and they refused to come back and fix the connection that he turned off fighting that one of my valves is damaged. Damaged or not all my water was functioning before he arrived and now it’s not working and they refused to come back and fix it. Nobody from Trans global will call me back or the third-party that sent the installer.

1
Date of experience: Jan 16, 2026
Wayne Howard
This customer service is awful

This customer service is awful! I paid for an extended warranty with the Brick Collingwood, ON. They took my money and say they can't do anything.....what a waste of money. Trans global service is terrible. You can only speak with an answering service. There system is not current and gives conflict and inaccurate information on timeliness and updates. We have been without a washing machine since Nov. 29 and today is Jan. 7. Both the Brick Collingwood and Transglobal are an embarrassment and lack any customer service and are not willing to expedite any service calls in situations such as this.

1
Date of experience: Jan 07, 2026
marklarabee
technician was great

technician was great, but company will not give a time line all they say is progressing in a timely manner. 7 weeks and counting fridge still will not work. not progressing in timely manner for me. do not recommend

1
Date of experience: Dec 23, 2025
Steve Pixley
GE dishwasher

GE dishwasher. Been two months no call after tech came for diagnosis text for eta on parts no reply. Call in to see what’s going on parts here in a week. Show up to fix motor no/wrong o ring. Done with this company for ever such a scam. Take your money up front and treat you like a chump.

1
Date of experience: Dec 10, 2025
zurab isadizi
The worse customer service

The worse customer service! Only good feedback would be about your technician who arrived on time, was polite and pretty fast. Otherwise we have nothing good to say about you ! You guys are a nightmare. One month without refrigerator, took them two weeks to submit a claim/paperwork

1
Date of experience: Dec 01, 2025
Kevin Dantas
If I could give a zero star I would!

If I could give a zero star I would!! One star is being generous!!I would recommend never buying an LG appliance as a warranty repair by Transglobal is a complete joke!! After several call to them, no one can tell you the exact situation. It’s always “parts are on order and waiting for delivery”! For 2 weeks!!! Come on Transglobal !!!

1
Date of experience: Nov 04, 2025
Thomas Saruchera
Been a month since a ticket was opened…

Been a month since a ticket was opened and up to now do not have a schedule for repair of my refrigerator.

1
Date of experience: Oct 14, 2025
Ricardo Laguna
I will give them zero stars if I had…

I will give them zero stars if I had that option. They have something called "milestone reward program" to attract clients. But it is a complete scam, they use nasty techniques and confusing language from the certificate of insurance when you submit your claim. Poor customer service, dont recommend this insurance company at all.

1
Date of experience: Oct 09, 2025
peter gomes
Horrible company

A very long 13 day wait for a tech to come and assess my dishwasher. When I emailed asking for this to be expedited, there was no reply from customer service. This company is owned by Leon's furniture so not gonna shop there or at the Brick ever.

1
Date of experience: Sep 18, 2025

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