Review Time
I ordered some tickets but put in the wrong nationality for the passport. The chat was very responsive and Adriana Nosal helped correct the information before the tickets were officially bought from the airlines. A big thank you!
TravelFrom is supposed to be a travel agency, but from agency it has nothing. We sadly booked a trip with them because they were a bit cheaper and we wrongfully though that a travel agency would help us in case of any trip-related trouble. We were so wrong. Once you buy a ticket, they will not care anymore. Yes you can chat with them easly, yes they will reply to some mails, but it will only be for generic stuff/replies, you will not find real concrete help. They will not help you contact the airline in case of delay or any other thing. Our advise is pay a little more and go with a physical agency or just buy straight from the airline, it will save you lots of headakes. I really do not recommend TravelFrom, it was our first time with them, it will be our last.[UPDATE 29-04-2024]No, I am not just talking about hotel refund : I'll manage directly with the airline, as you clearly say, you are not even here for simply contacting the airline for your customers (as any decent agency would do). I am talking about every single issue we had since day one after paying for the tickets :-Impossible to actually talk with someone, let alone a manager that could have some power to do something.-Chat agents are kind and all, but can't do anything for you.-Any unvoluntary change is a mess to validate. (Since it is impossible to talk to someone, everything is done via web interface in NOT REAL TIME, so you may validate something, but chances are it won't go through).-I can go on and on...so, I repeat myself : IT IS NOT ABOUT A SINGLE HOTEL REFUND.
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Travelfrom.fr est une agence de voyages en ligne leader spécialisée dans les services de voyages complets. Nous proposons une large gamme de services, notamment la réservation de vols et d'hôtels, rendant la planification de votre voyage pratique et sécurisée.
Grâce à l'interface intuitive de notre site, vous pourrez trouver rapidement les meilleures options pour votre voyage aux meilleurs prix. Notre objectif est de fournir à nos clients le plus haut niveau de service et d’assistance à chaque étape de leur parcours.
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