Review Time
I booked and paid for intercontinental flights with Travelfrom. However, I woke up the next morning to emails telling me that (a) the price had increased by over 200 Euros and that (b) this new price had now expired and I had to contact them to find oua a new-new price. When I asked customer service if they would consider honouring the initial agreed-upon price they refused and offered no solution other than I pay more. I found this pretty outrageous. I ended up cancelling and buying tickets elsewhere. Avoid at all costs.
It's has been 2 months now and I am still waiting for them to refund me all expenses paid due to their big mistake of not reissuing our tickets and made us loose a very important family weeding in the US, this company will always reply to you with automatic/robotic emails with different agent signatures, it's seems unreal but there is no way they will respond in good conditions to the phone ( there's always noise and they never understand what's happening) seems a total mess organization and I don't know how to talk with a manager/supervisor in this company, I have no received any refund since 2 months ago and either solutions ! RE: FDU7DFSE ссо [Ticket#20568377]
I had a very disappointing experience with Travelfrom.fr regarding a critical issue with my travel plans. Due to their failure of not reissuing my tickets, I missed a very important family wedding. Despite numerous attempts to resolve the situation through emails, I only received robotic responses with no real solutions.The company's customer service was very unprofessional and not friendly, refusing to cover the full costs incurred, including internal flights, taxi fares, and appropriate compensation for the inconvenience caused. They only offered to pay for the hotel, which is not sufficient given the extent of the disruption to my plans.I am deeply dissatisfied with how this situation was handled and the lack of empathy and professionalism displayed. I would caution others against using this service, especially for important travel plans. I will not recommend this company to anyone and I'm still fighting to get my full refund if not I am going legal.
Update / 05.15 I quote, "In all cases, you do not pay a commission fee for the repayment of these funds." ... I've already made a claim on all your email addresses, you don't reply officially anywhere other than trustpilot. You are not serious. ———I am following up on travelfrom's reply. I did receive an incomplete and still unjustified refund. I say unjustified because I was charged 280 euros in ticket surcharges and 80 euros in baggage fees (for two tickets due to cancellation on the day of purchase), which were not written on the invoice at the time of purchase. I had to ask for this detail by chat to understand this incomplete refund... It's crazy to have to go through Trustpilot to try to get an answer, nothing is detailed by email. It's unacceptable to steal from people like this. The 60 euro refund fee is not enough for you, you have to finance your scams with fictitious fees. Moreover, you are not respecting your general terms and conditions of sale, which state: "6.4.5. Consequences of cancellation. If you terminate the Booking contract, we undertake to refund all payments received from you without undue delay and, in any event, no later than - within 14 days of receipt of notice of your decision to terminate these T&Cs. We'll refund you using the same payment method you used for the original transaction, except in cases where you've explicitly agreed to a different payment method. In any case, you don't pay any commission fees for the repayment of these funds." Please clarify this unfair situation as soon as possible. ——————Awful experience about a chaotic refund request full of inconsistencies.I cancelled and requested a refund for tickets not even an hour after purchasing them due to very poor communication. I didn't receive the flight documents on time, and then I saw the very bad comments from this company…I had to go through an obstacle course in order to assert my right to a full refund, since I requested a refund less than 24 hours after purchasing the tickets.I had to call American Airlines to confirm this right. Something I sent to the assistants in chat...An initial request for a refund of 847 euros, leaving me no choice but to accept for fear of not being refunded at all, was not at all complete. An assistant was able to add baggage reimbursement to this refund request, but new additional costs were added to the calculation... "280 euros in additional ticket charges" and "80 euros in baggage charges", the 60 euros in reimbursement costs is the only thing I accept in this operation. Now I just have to pray that one day I'll see my money in my bank account again. I fought all day on the chat service, hoping to be listened to and respected. There is no phone service in French…
After a week (29/04/2024) and the response to the review, we still don’t have any answer to our refund request, nor we have seen our money back in our account. This show well that Travelfrom is not a website that you can trust. I have booked a flight with Travelfrom but the only thing that went through was my money. A few days before the flight I started to check where and when I had to check in for the flight and couldn’t find any information. I e-mailed travelfrom, the response that I had was just go on the airline company website and enter the PNR. On the company website it was impossible for them to find my booking. E-mailed again Travelfrom but received no response. Try to call them and they blame it on the airline company. Called the airline company, they didn’t had our booking. We decided to go to the airport 4h before our flight was supposed to take off just to sort everything with the company. At the airport, there was no flight that had the same flight number as the one Travelfrom gave us, not a flight that was supposed to take off at the time they gave us. I don’t know if they made up a flight, or if our flight was cancelled and they didn’t tell us. We had to purchase new tickets just before the flight. I have asked for a refound, but from what I saw on other review I’m not really counting on it.
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Travelfrom.fr est une agence de voyages en ligne leader spécialisée dans les services de voyages complets. Nous proposons une large gamme de services, notamment la réservation de vols et d'hôtels, rendant la planification de votre voyage pratique et sécurisée.
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