Review Time
I had a great experience with TravelRefund. Their team is very professional, responsive, and helpful. Whenever I contacted them via email, they responded quickly and explained everything clearly. I initially considered canceling my case, but they immediately walked me through all my options and provided valuable insights, which helped me make the right decision.The only downside is that the process took a long time, about a year, but I understand that this is common when dealing with airlines like Wizz Air, who delay compensation. TravelRefund handled everything on my behalf, so I didn’t have to deal with legal processes or negotiations myself.If you’re patient and looking for a reliable service to fight for your compensation, I would recommend them.
WARNING!After Waiting for 2 Years and Still No ResultsWe started using TravelRefund in December 2022 and received some standard email replies stating they were contacting the airline. However, after one year, when we asked about the status, they simply told us to keep waiting. We began to lose trust in them and started suspecting that they might possibly be fabricating information. When we requested proof that they had contacted the airline, they claimed we misunderstood their process and told us to wait longer.As of now, it has been more than two years, and there is still no result. Based on the terms we agreed to when we first engaged with them, if we want to handle the case with the airline ourselves or switch to another agency, we are required to pay them without receiving any compensation from the airline. I also read that some companies might keep the compensation from the airline without passing it on to their customers.Does anyone have experience dealing with this type of situation? How can we escape this trap?*Alma, I know you will respond to this review. Instead of spending time writing long-winded positive responses on the internet, why not spend time on customer cases? Do you think everyone doesn't know that nothing has actually progressed and the customers has not received any compensation??
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If your flight has been delayed, cancelled or overbooked, you may be entitled to compensation.
Many passengers lose money because airlines either reject claims or fail to inform you about your rights.
Your right to compensation is guaranteed by EU Regulation 261/2004, and at Travelrefund we are on your side – we handle the entire process and we are specialists in securing the compensation you are entitled to. You save yourself the hassle and we follow your case all the way to the door.
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