Review Time
I deeply regret trusting this company with my airline compensation claim. After over a year of waiting and communication, they finally informed me that my case was ineligible — something that was obvious from the beginning, based on the documents I had submitted. Their lack of transparency, poor communication, and misleading onboarding gave me false hope while I lost the chance to work with more competent services. My case was eligible — unfortunately, the company I trusted with it clearly wasn’t. I do not recommend them and will never use their services again.------------------------------------------------------------------------------Since Trustpilot doesn’t allow replies to misleading company responses, I’ve edited my original review below to include my answer to TravelRefund’s comment. 👇👇👇Reply (1) to Alma:Thank you for your reply — though I must say, it feels quite disingenuous.You claim you're unable to identify my case, yet I have been in contact with your team (including Alma herself, Luljeta, etc.) for over 15 months, exchanging dozens of emails under the same name and email address I used for this review. It’s rather surprising to now see a response pretending not to know me — especially after asking me in previous emails to remove this very review.This attempt to create doubt around the legitimacy of my feedback only reinforces the frustration I’ve experienced with your company: poor transparency, lack of timely updates, and ultimately, a failed process that wasted a great deal of my time.I stand by my review and would advise future customers to be cautious. A professional company should take responsibility without resorting to spin.Regards, Reihaneh Sadraei----------------------------------Reply (2) to Alma – TravelRefundDear Alma,Thank you for your detailed response. While I appreciate the time you took to write it, I must respectfully clarify a few points, as your version does not match my experience.You mentioned that I insisted on continuing the case — but please provide exact dates and evidence to support this claim. What I remember clearly is repeatedly asking for updates throughout 15 months, often weekly or monthly, only to receive vague replies or promises like “wait one more month,” “it’s in court,” or “three more months.” Each time I asked more detailed questions, I was told that getting information from your legal partner would cost money, so I had to remain patient and uninformed.When I said I wanted to withdraw and continue the case with another company (who gave me much clearer answers and confirmed that my case was eligible for court), you told me that closing the case would result in a fee. Because of this, I had to cancel my request with the other company — even though they allowed a 14-day cancellation with no cost. Your refusal to let me exit freely, and the implied threat of being charged, trapped me in this process. That policy alone caused me to miss my opportunity — and I still regret not continuing with the other company, especially since friends in similar situations received compensation through them.Even your system mistakenly sent me a message saying my case was successfully resolved, and when I replied to thank you, I was told that email had been sent in error. That alone shows the confusion and lack of internal coordination.As for the new Turkish legal option — this was only presented after I left a negative review. I responded by asking for a clear explanation, timeline, and confirmation of full cost coverage. You did not reply further, which made it seem more like an effort to remove my review than to genuinely help.I have kept every email, and I am willing to share the full history publicly if needed. If your team had shown this level of communication earlier, I would never have posted a complaint. It's not the legal outcome that frustrated me — it’s how I was treated throughout the process.If you truly want to resolve this and restore trust, show transparency, not vague summaries. Goodwill is shown through action, not words.Sincerely,Reihaneh Sadraei👇👇👇👇👇👇
WHAT A SCAM! I have 2 open cases since 03-01-2024. I haven't had any updates yet. I already tried to contact them multiple times, but no success. A lot of promises but nothing happens. I DO NOT RECOMMEND this company at all. There are others like Airhelp that can help you much faster and with better communication.
Our flight was delayed on 01.05.2024, and we asked them for help in getting compensation. At first, everything looked promising - we were fed with standard messages that they were waiting for a response from the airline, then on 12.11.2024 they sent a letter assuring that “speeding up the process is a priority” and that “we will be informed soon”.Since then - complete silence. Today is 22.05.2025. No compensation, no updates, no attempts to contact. A whole year has passed, and there is no result at all.It is very disappointing to waste so much time and trust.Case number: T48510.
TravelRefund did a fantastic job of being on top of my case. They were swift in their responses, and with every step, they updated me with what steps they were taking and what to expect next. I loved their support and service, and I successfully received my refund.
I am sharing my experience with TravelRefund following a delayed Iberia flight.I very much appreciated in a very early stage their professionalism and commitment.Overall involved team handled my case with remarkable diligence, keeping me updated throughout the process.Their expertise and rigorous follow-up, finally end up having reimbursement for the inconvenience caused by this delay.Their focus on customer satisfaction is remarkable.I wouldn’t hesitate to use their services again and I recommend TravelRefund to anyone who finds themselves in a similar situation.A successful customer experience from end to end.
I submited my claim to Teavelrefund in July 2024 and they have informed me in few emails that airline company has never replied to their request. In March 2025 I have contacted the Airline company directly and got payment advice in which money refund was already paid for my case to Travelrefund in October 2024. When I informed Travelrefund they first told me that is not true and that they haven't received refund. After sending them document from airlune they admited that money is paid to their bank account. Not just that thay withold money for 6 months but they would never paid it to me if I haven't contacted them, insisted and proved that airline transffered the refund. At the end I got my money but for 50% decreased due to charged travelrefund service fee and bank fees. My question is for which service is this charged when I had to contact Airline and chase them for the payment??? Very unproffessional and disappointing experience, I will never use Travelrefund again. Thank you for nothing.Marija
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