Review Time
I booked flights to Spain and a few days later wanted to upgrade to business class. I received a quote but never got the invoice or payment link. An email stated I had an hour to pay, but when I replied, I was informed it was a non-reply address. How is that possible? I called customer support and was told to keep an eye on my email for payment instructions. This situation is very disappointing, reflecting a significant lack of customer service.
I booked flights to a destination and shortly after wanted to upgrade to business class. I received a quote but never got the invoice or payment details. An email stated I had an hour to pay, but when I replied, I found it was a no-reply address. How is that possible? I called the support team and was told to keep an eye on my email for payment instructions. What is happening? Very disappointed, there's a significant lack of customer support.
They are mishandling everything. My husband was recently scammed by them when they marked his refund request as a no-show, denying him a refund. He arrived at the airport well in advance, but was told he needed a transit visa, which was not communicated during booking. This led to his refund request to book a different flight. The company repeatedly sent the same message denying the refund, showing no care or concern. It feels like they operate unprofessionally and like scammers. We will never use them again and are informing our friends and family about this.
The ratings reflect the reality. Changing flights is extremely inefficient, yet they charge hefty fees for everything. I was given a short time frame to make a payment or lose my ticket, and the slow service feels like they are intentionally driving up costs for customers. They appear understaffed and their service is clunky. It's better to deal directly with the airline moving forward. I certainly plan to do so. I wouldn't recommend them.
I would give zero stars if I could. Avoid this agency or any travel agencies altogether. Book directly with the airline instead. Their insurance is overpriced and the terms are misleading. If your flight is delayed, don’t expect help without a fee. My experience was terrible. DO NOT BOOK WITH THIS AGENCY. DON’T WASTE YOUR MONEY.
I posted a positive review just two days ago, only to be let down by the complete lack of response to my request to change a flight date. They promised an email in 24 hours, but after following up at the 20-hour mark, I was told it would arrive soon. At the 24-hour mark, I was told it would be sent within four hours, and now I am on the second day with no response. They have even closed their response center.
I booked a flight through this agency, and the airline canceled it, but I only found out by checking the airline’s app. There was no communication from them whatsoever. When I sought help, it was nearly impossible to reach anyone. There were no clear support channels, and once I did get through, there was no willingness to assist. For a travel service provider, their lack of support during a crisis is unacceptable. I expected some responsibility or help. I won't be booking with them again.
Is there a rating lower than one star? They left me stranded overseas for a week, blaming the airline. I returned home days ago, yet they claim I can only get a seat in a few days. They are still selling tickets that don't exist, with connecting flights already departed before my flight took off. AVOID AT ALL COSTS.
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Based in Sunny Cape Town, Travelstart is your one-stop online travel shop. Forget trawling the web for the latest flight specials. We bring you the best international and domestic flights from all your favourite airlines. Book your hotel stay at properties on every continent. We offer you travel insurance too, for peace of mind. Select car hire from top car rental companies, book bus tickets to anywhere in southern Africa, and even book your next holiday activity. For custom holiday packages to anywhere in the world, contact our travel experts and let’s make it happen. For all your travel needs, go with the best and we’ll take care of the rest.See more
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