Review Time
I was quite taken aback by the negative feedback regarding this service, as my experience was seamless! Upon reviewing the comments, it appears that certain locations might have regulations that complicate the use of the service, and individuals with complex health issues may not receive the necessary assistance through this telehealth platform. However, as a resident of New York dealing with a straightforward UTI, everything went perfectly! With the holidays and flu season in full swing, I wanted to avoid sitting in urgent care among sick individuals or waiting for an appointment with my doctor. Thanks to this service, I had my medication within an hour and was quickly on my way to recovery. They provide various optional items at checkout, such as yeast infection prevention, urine tests, nausea medications, probiotics, and more. I found this to be quite helpful rather than inconvenient, and I appreciated the chance to enhance my treatment. The cost seemed very reasonable, considering the convenience of avoiding a trip to urgent care, long waiting times, copays, and the risk of catching something during a peak flu season. I can't comment on their customer service, as I had no issues and didn't need to reach out for assistance. In summary, I would strongly recommend this service for anyone seeking quick, reliable, and convenient UTI treatment. Thank you for making my holidays much brighter!
I was taken aback by the negative reviews for this service as my experience was exceptional! After reading the reviews, it seems that certain locations may have regulations that complicate the use of the service, and if you have complicated health issues, they might not be able to assist you through this telehealth option. However, my experience in New York with a straightforward UTI was flawless! With the holidays and flu season upon us, I wanted to avoid sitting in urgent care surrounded by sick individuals or waiting for an appointment with my doctor. Thanks to this service, I received my medication within an hour and started feeling better quickly. They also offered various optional items at checkout like yeast infection prevention, urine tests, nausea medication, probiotics, and more. I found this to be helpful and appreciated the chance to enhance my treatment. The cost was quite reasonable considering the convenience of avoiding a trip to urgent care, the lengthy wait times, co-pays, and the risk of catching something contagious during a peak flu season. I can't comment on their customer service quality as I had no issues and didn't need to reach out to them. In summary, I would highly recommend this service for fast, reliable, and convenient UTI treatment. Thank you for making my holidays better!
If I could leave a negative rating, I would. I called in for a UTI, which is a basic and straightforward issue, and they charged me $89. It will take ages to get my refund, as they did not fulfill the service. Avoid this service as it feels fraudulent. My case was simple, and I don't take medications. Save yourself the trouble.
I was pleased with the online diagnosis and prescriptions sent to my local pharmacy for next-day fulfillment. However, I felt deceived because I selected the medications and their prices online, was charged for them, but had to pay the same amount again at the pharmacy. When I contacted customer service, the answers were vague about the medication fees, despite having a separate charge for the consultation. I ended up paying double.
I couldn't access their services due to their questionnaire, as I had a UTI that returned within two weeks of treatment from a local healthcare provider. I requested a refund, and they responded quickly, stating it would be processed within five days. That was two weeks ago, and it still hasn't been completed. I contacted them again, and they promised the refund within 48 hours, but nothing has happened. I will not use this service again!
Avoid this service! I scheduled a request and was told I'd receive a response within two hours, which never happened. When I followed up about the lack of response, I requested a refund. They claimed the doctor was uncomfortable prescribing medication, even though I never received any communication at all. They pretended to offer a service and charged me for medication I never got.
I used this service in 2024 without issues, so I felt confident using them again in 2025. This time, the scheduled consultation time came and went with no call. I wasted several hours waiting for a call and a prescription that never arrived. I had to seek care elsewhere and am now waiting for a refund, as they charge immediately upon booking, regardless of the outcome. I won't use this service again.
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