trespass.co.uk

4.3
4.3 Based on 160 reviews

At Trespass, we believe everyone should have the freedom to explore, no matter the weather. With decades of experience designing waterproof jackets, hiking boots, and outdoor gear, we’re dedicated to providing affordable, high-quality products that help y...

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Average Rating

4.3

/
5

160 Reviews

5 Star
65%
4 Star
15%
3 Star
4%
2 Star
4%
1 Star
12%

All Reviews

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Review Time

Reena H
Trespass click and collect is so useful. Such a shame my local store is closing down but hopefully i

Trespass click and collect is so useful. Such a shame my local store is closing down but hopefully it will re-open nearby!!! I have purchased a few items and will be back for more as happy with price and quality!

5
Date of experience: Feb 26, 2026
Laura Day
Bought some wellies for my daughter at christmas, she wears them once a week, in less than a month,

Bought some wellies for my daughter at christmas, she wears them once a week, in less than a month, one had already split. Id call that not fit for purpose. Ive emailed the company a few times since, and received no respoonse for 3 weeks now. Dissappointed as i thought trespass were a good company with decent products, this has made a crater in my confidence in them

1
Date of experience: Feb 16, 2026
Tobe
Bought a pair of "waterproof hydro guard" hiking boots 1 year ago. Took it on two holidays. On the s

Bought a pair of "waterproof hydro guard" hiking boots 1 year ago. Took it on two holidays. On the second holiday they werent waterproof anymore. Wrote Trespass numerous times now within the 1 year warrenty... no answer. Simply getting ignored. TERRIBLE customer care

Trespass if you are seeking to resolve this matter (and also realy suprise me) please reply to ticket number (2922737)

1
Date of experience: Feb 13, 2026
harry paterson
Nevisport online is a first class site to purchase from and if your unlucky as i was when DHL lost p

Nevisport online is a first class site to purchase from and if your unlucky as i was when DHL lost package,Nevisport customer service will sort this out no problem.

5
Date of experience: Feb 11, 2026
Bartholomew Adams
Received the wrong items and no response from support

I ordered two pinafore dresses but received the grey ones instead of the vine. I sent several emails requesting the correct items, but I haven't received any response. I refuse to return them only for you to deduct from my total when this mistake is your fault. It's truly disappointing given that you're supposed to be a reliable seller. The customer service is shocking; I feel completely ignored. The phone line is never answered, despite claims of responses within 48 hours—it's simply not true as they don't respond at all.

1
Date of experience: Jan 10, 2026
Charlotte
Great fit but disappointing quality issues.

I ordered a coat and initially loved the fit, but upon closer inspection, I noticed numerous finishing flaws. I reached out via email to address these issues but received no response. Consequently, I opted to return the item for a refund, only to incur a £3 return fee.

2
Date of experience: Dec 05, 2025
Absalom T.
Lack of communication regarding dispatch.

I didn't receive any dispatch notification. When I reached out to the support team via email, it took two weeks for them to respond. By then, I had already received my delivery. Fortunately, there were no updates on the website either. However, the returns process was straightforward; I simply took it back to the store, which earned a star back.

2
Date of experience: Dec 02, 2025
Becky Carter
Outstanding service

The advisor I interacted with went above and beyond to help me. Excellent customer service, 10/10!

5
Date of experience: Dec 01, 2025
Grant
Disappointing boot performance

My wife bought boots that unfortunately got soaked after just two uses. The first hike was discouraging, and on a recent outing, they proved to be very slippery. I’m concerned about the quality and safety of these winter boots.

1
Date of experience: Nov 30, 2025
Becca B.
Price tag raises eyebrows

I picked up a jacket that boldly proclaimed “WAS £335.99” on the tag. I initially thought I had stumbled into a high-end section, but then remembered I was on the company's site. Out of curiosity, I checked other retailers, and it seems no one has ever purchased this jacket for that price. The pricing feels like a joke. The jacket itself is fine, but the pricing is quite amusing.

3
Date of experience: Nov 29, 2025

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Business Details

  • At Trespass, we believe everyone should have the freedom to explore, no matter the weather. With decades of experience designing waterproof jackets, hiking boots, and outdoor gear, we’re dedicated to providing affordable, high-quality products that help you enjoy the great outdoors. Looking for Trespass reviews? Our customers trust us for durable, weatherproof clothing that stands up to the elements. Whether you're hiking, camping, skiing, or just braving the daily commute, our gear is designed to keep you warm, dry, and comfortable. Wondering, "Is Trespass a good brand?" We’re proud to be a go-to choice for outdoor enthusiasts across the UK and beyond. With a focus on innovation, performance, and value, we create products that blend functionality with comfort, making adventure accessible to everyone. Check out our Trespass Trustpilot page to see what our customers say. We’re committed to quality and customer satisfaction, ensuring you get the best gear for your next adventure. Trusted by adventurers. Built for the outdoors. Ready for anything.See more

  • email support@trespass.com
  • call 08000119200
  • language https://www.trespass.com

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