Review Time
The website has been compromised multiple times by competitors, leading to a necessary rebuild. There was conflicting information from the staff that did not clarify the issues, which left me feeling frustrated as they avoided valid explanations. Having worked with hosting companies for over 20 years internationally, I have never encountered such issues with any service, highlighting a concerning environment where external influences can jeopardize your business. This behavior is disappointing and unfortunately common in some cases. I would recommend considering hosting services outside the region, even if they come at a higher cost, as peace of mind is invaluable. This provider seems to lack competence, and if you are looking to expand your business or have specialized needs, you should be cautious. They do not appear trustworthy and may easily share sensitive information with the wrong parties.
The website has been compromised repeatedly by competitors, requiring a complete rebuild. There was conflicting information from the staff that failed to clarify the issues, leaving me frustrated as they avoided providing valid explanations. Having worked with hosting companies for over 20 years internationally, I have never faced such problems with any service, highlighting a troubling environment where external influences can jeopardize your business. This behavior is disappointing and unfortunately common in some situations. I would recommend considering hosting services outside the region, even if they are more expensive, as peace of mind is priceless. This provider seems to lack competence, and if you are looking to grow your business or have specific needs, proceed with caution. They do not appear trustworthy and may easily share sensitive information with inappropriate parties.
I tried to register a 3-letter domain through the service. Their website displayed a price of 3,000, and after completing the checkout, I received an invoice and confirmation that the registration was in progress. Later, the service claimed the domain was a 'reserved premium' domain with a much higher price. Instead of honoring the transaction or explaining the situation upfront, they processed a refund without my consent, and I lost the domain. The main issues were a lack of clear pricing warnings, acceptance of payment without proper notification, conflicting communication about domain activation, and a unilateral refund that canceled the deal after I relied on their confirmations. I wasted time and lost the opportunity to secure the name, despite following all procedures as a customer. I cannot recommend this service for domain registrations, especially for important or time-sensitive needs.
The service is efficient at resolving issues and setting up tickets without requiring me to manually raise them. However, the customer care department still has room for improvement, particularly in being reachable by phone. Overall, there has been progress compared to my past experiences, as they now actually call back if I cannot reach them.
This service operates like a scam. Their customer support is poor, and they mislead you into thinking you have purchased a domain or hosting service, only to later claim your domain has been seized for no valid reason. They offer to let you transfer out, but good luck with that, as the domain never existed. They lack a physical office, which is typical of scam operations, and I am considering legal action to put an end to this. The term 'refund' is nonexistent with this provider.
I have yet to receive any assistance from this service after renewing my domains for a year. I received an email stating that my domains were deactivated due to an abuse claim, with no prior warning. My website has been unreachable for 10 days now. I was given an option to transfer my domains, but they are still being held by this provider. Despite sending numerous emails and support tickets daily, I have received no help in resolving the block on my domains.
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