Review Time
I am saddened by my recent interaction with the service. Even after explaining my situation, my concerns were ignored without any real help. The buyer's fees seem to add costs without providing value. With a lack of flexibility and poor support, I felt unappreciated. I hope the service reevaluates its customer care and fee fairness, as these issues detract from the overall experience.
I am frustrated with my recent experience with the service. Despite clearly stating my situation, my concerns were disregarded without any real support. Moreover, the buyer's fees seem excessive and provide no actual value to the customer. The combination of inflexibility and poor customer service left me feeling unappreciated. I hope the service reconsiders its customer service approach and the fairness of its fee structure, as these issues diminish trust in the platform.
I sent a box of items and was offered a very low amount, which I rejected. They returned my items, but the travel clock was damaged, and the swans were also harmed during handling. After I complained and sent photos, the service admitted fault and offered a small amount for the damages. I'm outraged that they valued my items so poorly and returned them in a damaged state. I expected better treatment and conditions for my items.
The concept of the service is solid, but there's one major issue. When a buyer purchases something, they should be responsible for picking it up. Sellers put in a lot of effort to package and ship items. If a buyer gives a valid reason for not picking up, that’s different, but sometimes buyers cancel after purchase and don’t collect the item. It's unreasonable to refund them without consequences. This needs to change immediately to protect sellers.
My first experience with this platform was disappointing, and I won't be using it again. Be cautious of buyers on this service. I tried to sell some original trainers and quickly found a buyer. After sending the package, it was returned with fake items inside. I recorded the opening of the package to show I didn't tamper with it. Many emails later, and I feel like I've lost significantly. I'm now considering legal action. Avoid this service.
I recently bought slippers and had great communication with the seller initially. However, the delivery company left the parcel outside without waiting for someone to answer the door. The slippers never arrived, and the buyer protection from the service was ineffective in resolving the lost parcel. The investigation did not clarify where the parcel was left, and I’m disappointed that the service did not offer a refund or a satisfactory solution. This experience has left me feeling unfairly treated.
This company is terrible; avoid it at all costs. I bought a jacket that didn't fit, and the seller refused to accept a return. Despite my multiple requests not to pay the seller, they did anyway. The service shows no regard for customer support. Stay away.
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