Review Time
Once again, I provided all the information requested. Now, I'm facing the situation of having a son with autism without Christmas presents. The platform failed to label things correctly despite having the right details. How could they get it so wrong? I would like to receive what I ordered as soon as possible. I do not want a refund; I want what I paid for. Please resolve this issue promptly. For anyone else considering this service, I advise against ordering here; you will likely be very disappointed.
I purchased my son's main Christmas gift on December 5th, considering that local shipping can sometimes take longer. I've reached out multiple times via email to inquire about the expected delivery time since my order hasn't been marked as dispatched, but I only receive automatic replies asking for patience due to high volume. It's frustrating to see a 3-5 day delivery advertised if that can't be delivered. Additionally, it's annoying to see promotions for orders still being accepted until December 22nd when they are clearly having significant delays. If they are facing such issues, they should consider moving that cutoff date earlier to manage the backlog.
Please stop scamming customers by taking our money without delivering the items we ordered. I need either my money refunded or my order fulfilled. If you cannot meet your delivery dates, please refrain from taking orders. Thank you for addressing this issue.
I placed an order on December 1st to receive my item by December 9th for a Christmas party on the 10th, but I still haven't received it. I want a refund since it won't arrive in time. I appreciate my team, but the lack of communication and delivery delays are frustrating. It's unacceptable that I can't even get a tracking number. By Monday, it will be 5 working days, and counting the day I ordered, it will be 6. This is disappointing.
I share the negative sentiments expressed by others. After receiving my order confirmation, there was no further communication. I created a support ticket but only got an automated reply. Attempts to reach them by phone were futile due to busy lines. I want to cancel my order as I doubt it will arrive on time, and I may need to return items if they do eventually arrive.
I placed an order on the 1st of December expecting to receive my item by the 9th for a Christmas event on the 10th, but I have yet to receive it. I am requesting a refund since it won't arrive on time. I appreciate my team, but the lack of communication and shipping delays are frustrating. It's now almost five working days, and I still don't have a tracking number. No thanks.
The delivery timelines are not ideal. I could have ordered directly from another retailer and received my items the next day. I thought it would be better to order directly from the club, but it takes significantly longer. On a positive note, the customer support team has been helpful.
I ordered a couple of items on the 25th of November, and the website indicates dispatch within 1-3 days, yet I have received no updates. I emailed twice and only received automated replies confirming their busyness. My husband is a huge fan, and I wanted to get him something nice, but this experience has been terrible.
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