Review Time
I ordered the Truly Office Family Lifetime License and followed their directions, entering my activation code. That took me to a store where they wanted me to buy it again. No one answers their phone. It goes straight to voice mail. They list 2 emails: one was rejected and no response from the other. The address they list is a store front listing someone else’s agency. This is a scam. There was no Physical Activation Card” inside the packet.I have now contacted Amazon and are waiting for help resolving this since I can not put on a second computer even though I paid for family !! And it doesn’t go to my iPhone like Microsoft did so I could work from either one when needed.
I ordered the Truly Office Family Lifetime License and followed their directions, entering my activation code. That took me to a store where they wanted me to buy it again. No one answers their phone. It goes straight to voice mail. They list 2 emails: one was rejected and no response from the other. The address they list is a store front listing someone else’s agency. This is a scam. There was no Physical Activation Card” inside the packet.After contacting Amazon, where I bought it, I did hear from their support team with another access link to a down load. Their Word equivalent has frozen up but Slides and numbers seem to be working.
I have been playing with this software about month now. So for I like it, I think the truly word works really well. But the Sheets are excel part is a little more complicated. I have converted some Excel program, and there you can tell many functions does not perfectly interchange which is understandable own software that’s a new development.Even more reason to have a good help file built into the program. For something as simple as entering today’s date in a sale, took me nearly an hour to go on line and find it just to learn it’s not capable yet. My greater concerns are the more complex pointers How do I get help for them that does it completely match Excel? For me, not having the help files in the program is almost a deal changer. For me, I’m not interested in going online, & into my account, after I have spent the time to look up my recorded password, Just to learn a simple or complex question.Also, I am complaining. You have links phone calls which I haven’t tried. Online chat room. At an email address which doesn’t work. And that concerns me big time. I tried to send this letter by email but it failed.
It's everything I was hoping for, in an alternative to Microsoft Office and got more than expected. I've had the opportunity to use Truly Word and I'm impressed with it's ease of use. I would recommend it for anyone needing a lean yet functional office suite.
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