Review Time
Atrocious customer service.U had a battery plus inverter from them added to my existing solar set up.They said at the time my original inverter would probably fault soon.So I should get a new one for that at the same time.I didn't but did get a battery plus separate inverter for that which they said it would need.It came with an app which worked for about a month before losing connection with the system.Dedpite trying to reconnect it myself following manufacturers video and numerous phone calls in attempt to get it working this has not been possible.On one occasion they had an engineer stay on th phone and go through the steps with me whereupon he said I most likely need a new dongle (which came with the inverter).He said I would ha e to arrange an appointment with the office to have someone being a replacement.We did that which took several more calls what's apps etc. And an appointment was booked.In the meantime I got a call saying it was time for our yearly free check up.Icsaud we had an engineer booked as it happens for about a week later and they said that's ok we will get the engineer who is checking the system to come and look ar it fir you.Said engineer looked at te system pronounced my old inverter was malfunctioning and needed replacing cost £2000!I said no thank you but could he check the app.He said no it's not going to work because my old inverter is faulty and they dont connect with the app.(which I knew).As I wasn't going to buy a replacement inverter for my old one in the loft He left quick smartish with his tail between his legs but did nothing to solve the app problem.(He did say he didn't have a dongle did not even try to reconnect to my existing one and said would get the office to send one.)Guess what.No visit of second engineer although it was scheduled and I asked via a what's app for confirmation which I never got.the guy just didnt turn up.I AM LEFT WITHOUT A FULLY FUNCTIONAL SYSTEM.Inthink they are scammers just trying to sell as much kit as at as high a price as they can get away with and not paying any attention when things dont work.AVOID AT ALL COSTS.
After paying £7500 less than a year ago to add 2x3.3kwh =6.6kwh growatt batteries to my existing solar panels . I wanted to increase my capacity and have been quoted another 6grand if I want to increase my capacity to 13kw by taking out the 3.3 batteries and putting in 2x6.5kw growatt batteries bearing in mind growatt have stopped making discontinued these batteries
I had multifoil insulation installed by Trusted Home Solutions, and was told it was SpaceGuard. Something didn’t seem right as everything arrived out of packaging , so I contacted SpaceGuard directly. They sent me a genuine sample (please drop me a line if you’d like a photo of it) and it’s clear what these cowboys fitted in my home is not SpaceGuard.SpaceGuard also confirmed that Trusted Home Solutions is not an accredited installer and does not supply their products. This is deeply concerning.If you’ve had insulation fitted by this company, I strongly suggest contacting SpaceGuard yourself to check if you actually have the genuine product, as you may have been conned. I am now considering legal action over this- at a minimum I will be expecting them to replace what they have put in there with the genuine product or refund me. I want others to be aware before parting with thousands of pounds and a huge amount of stress
Had a battery storge system installed for my solar panels, Calvin the representative that came too my property explained all the ways i can save money on my bills and it was great appointment, never trusted phone calls about this before but definitely was content with the process
Had Kingsley come out too my property last week and done a great job with my insulation, carried himself well and wasnt pushy at all! and understood our concerns too, would definitely recommend this company too family and friends.
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