Review Time
I am feeling "ripped off" - 30 yr customer - had a long standing Auto Ship order that recently abruptly was stopped. Everything that TSC says about Auto Ship is the same ... You will be billed at your original order price each time an item is shipped. Shipping and billing are repeated at the pre- determined schedule, until you cancel your plan.
I DID NOT CANCEL - they can not show me where it states that there is a max number of shipments or what the expiry is ... Being "ghosted" so, just another greedy corporation that does NOT care about customers!
So "too bad, so sad" Beware! Situation ongoing since Jan 6th 2026
Doris
My experience was very easy and straightforward. I ordered a moisturizing cream and it arrived about 2 days later (much more quickly than I expected). The item was wrapped well and protected from travel. I'd definitely order from them again.
I got an order confirmation, the funds were held, and then nothing happened; the package never shipped, and the estimated delivery date has come and gone. I couldn't reach anyone through chat, and there was no response to my email inquiry. If the item is no longer in stock, that’s disappointing, but I would expect some form of communication regarding that.
I received an order confirmation and the funds were put on hold, but then nothing happened. The package never shipped, and the estimated delivery date came and went. I couldn't reach anyone through chat and got no response to my email. If the item is no longer available, it's unfortunate, but I would expect some communication to inform me.
I paid for next-day delivery, but after 9 days, I'm still waiting. I was put on hold for over 45-70 minutes on three separate occasions, and after waiting 39 minutes on the first call, the line was disconnected. Finally, I spoke with someone who was unhelpful and promised a call back the next day, which never happened. They have my $785.00 and no idea where my order is. The customer service was extremely rude and unprofessional. You've lost a long-time customer.
I saw an ad and decided to order three dresses, but the quality was lacking and there’s no return policy. Despite my repeated requests to return them for a refund, I was denied. I typically wear a size 6 but ordered large, and the dress was still too small. Nobody cared about my situation or my money. This was my first experience, and I won't be returning. I hope others read this and avoid the same mistake.
I've noticed a decline in quality. My order was lost in the warehouse, and while they substituted another product, my auto delivery is also on backorder. If it doesn't arrive within 45 days, it will be canceled. I'm also disappointed about the dismissal of a great host who faced online abuse. She consistently promoted their products during the pandemic, which many customers appreciated.
I ordered boots in my regular size, but they were too small since they were European sizes, which was not mentioned on the website. When I called to get a return label, they charged me $6.99 for an exchange, which is not something other companies typically do. This experience has been very disappointing.
I ordered a jersey, tried it on once, but it was too small, so I ordered a larger size. I returned the first jersey, but my refund was denied because they claimed it had been worn, which is not true. I have to pay $15 to return it, and now I'm worried they will send back a different jersey instead of the unworn one I sent.
I ordered from a shopping channel and it has been a complete nightmare. I never received my item, which cost over $700 including shipping. They claimed it was delivered to a different town. I've contacted them multiple times, and while they attempted to trace it, I received no follow-up or refund, even with proof. This feels fraudulent, and I don’t understand how they continue to operate with so many similar complaints. I'm out $700 with no product. Disgraceful business practices.
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TSC (The Shopping Channel) is Canada’s leading multi-platform retailer, offering a curated and engaging shopping experience that blends entertainment with exceptional value.
Part of the Rogers family, TSC can be viewed through cable or streamed live on tsc.ca.
From exclusive fashion and beauty finds to home essentials and tech must-haves, TSC connects Canadians with premium products and trusted brands. Our commitment to quality, customer satisfaction, and seamless service ensures that every purchase is backed by over 30 years of retail expertise.
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