tsukiglass.com

3.4
3.4 Based on 201 reviews

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Average Rating

3.4

/
5

201 Reviews

5 Star
49%
4 Star
8%
3 Star
5%
2 Star
2%
1 Star
34%

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Dick DeMark
CUSTOMER SUPPORT

TSUKI GLASS STOOD BY THEIR PRODUCT AND EXTENDED THEMSELVES GENEROUSLY WHEN I REQUESTED A SINGLE REPLACEMENT OF ONE GLASS. THEY PROMPTLY SEND TWO AT NO CHARGE.

5
Date of experience: Aug 15, 2025
Jason Leadbitter
NOT Japanese Crystal. Cheap Chinese factory produced...

These are very cheap glasses that have just been 'branded' below. Certainly not hand blown Japanese crystal as described. Can clearly see the seam lines as a mould has been used and certainly mass produced cheaply in a Chinese factory. Selling the exact same products on multiple well known stores at a fraction of the cost. Clever marketing...but fraudulent behaviour unfortunately...

1
Date of experience: Aug 14, 2025
MARGARET MURRAY
Disappointing quality but good customer service

Very disappointed in the quality of these glasses and how overpriced they are for what you get. Somewhere in the description on the website it talks about these being hand blown but they are very obviously made in a mold, with a seam on each side of the glass. Because it would cost me almost as much to ship them back as I paid for them, I will keep them and chalk this one up to an expensive lesson in not doing enough research before buying. I would not recommend making a purchase from this company. That being said, Jade in Customer Service did reach out and refunded half of my purchase price without having to return anything. I was grateful for that and appreciated that level of service.

2
Date of experience: Aug 14, 2025
Barbara Coffman
Extremely poor customer service

I placed an order for four whiskey glasses and an additional two per an ad on line. One of the glasses arrived with a chipped rim. I asked to return it and was given the option of receiving a replacement which I accepted.After two months and several emails to the support group, the replacement glasses arrived, one also with a chipped rim.I was told it was the fault of the delivery company, but the chip from the rim was not in the box and the glasses were very well secured so the defective glass could only have come from the manufacturer.The glasses are beautiful, but the company is very slow to respond.I would not recommend this company.

1
Date of experience: Aug 12, 2025
SUZANNE GRAYKOWSKI
Only for Everyday Use

Nice feel, yet visible seams ruin the look—only fine for daily use.

3
Date of experience: Aug 09, 2025
Alice
These are stunning glasses

These are stunning glasses. They have a very interesting design, the glass is heavy and not at all thin or flimsy. They’re very easy to hold and also just beautiful. I have a lot of barware but these are my new favorites. A wonderful surprise was the gorgeous gift wrapping. I love these.

5
Date of experience: Aug 09, 2025
Jeff Gadenne
Tsuki glasses

Received items as described and they arrived within a few weeks. Love the glasses to compliment the whisky I am drinking

5
Date of experience: Aug 09, 2025
Roger Arnefalk
I feel cheated

I feel cheated. I bought whisky glasses that were described on the website as Japanese crystal, but instead I received moulded glasses with ugly seams. How can they sell this under that description? I really feel cheated.

1
Date of experience: Aug 08, 2025
Paul Hunnicutt
Great service and quick service

The entire process was flawless, and the decanter is just perfect. I love the way it accents the other decanters and takes center stage.

5
Date of experience: Aug 07, 2025
Don Clark Clark
Set of 6 whiskey glasses are not matching.

2 of my glasses were the Storm Japanese Crystal Whiskey Glasses that I ordered. However 4 of the glasses sent are just plain light glasses that are not the same.

3
Date of experience: Aug 04, 2025

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