Review Time
After my 1 star review finally Tsuki contacted me and offered a 50% refund. I accepted as this was the best option I could get. I doubt they care about my satisfaction but about the review. It is not the fine japanese glassware I was looking for but decide for yourself. As a Whisky lover I was impressed by the extraordinary shapes of the glasses. And they look great on the pictures. I have ordered 6 glasses and what I got is disappointing. The look very cheap. The shipping cost would be on my side but don’t even try to send them back. You will not get any response. It was a waste of time and money for me but I hope my review can save yours
Do not buy anything!!! No communication at all just got emails "sorry we're making your order".I have made an order by mistake, and in 2 minutes, send an email about cancellation. The next day I received an answer "we have received your recent request to cancel the order. Regrettably, we are unable to fulfill this request as the order has already been processed and is currently in transit".The next day I have got another email "Please note that once an order has been shipped, we are unable to make any adjustments or cancellations".
WHile I'm sure the product is good, I asked for the delivery to go to a specific address, which they acknowledged; then it was sent to me anyway (not where it was supposed to go). When I shared that feedback they refunded 50% of the cost of my purchase and communicated their apologies. Very responsive!
Warning. This is a very sofisticated scam, where what you order is not what is sent. I ordered two of their Storm Japanese Crystal Whiskeyglasses, from their very professionally looking web site. It was hinted that it would be sent from Europe, but it was sent from.. guess where.. China. What I got was the same crap you can buy from Temu and other sites, much much cheaper. These are not crystal, hand made glasses. They are very clearly machine produced, thick and bulky things, with a very visible seam, going through the whole glass. The scam probably works something like this: The company is likely just one or a couple of guys in China, that buys glasses on the cheap, from the same place where the cheap Temu glasses comes from. They then market and sells it as high premium glasses. When people complain and want a refund, which is easy if you pay with Paypal, they will very quickly offer you 30% back on the price and you get to keep the glasses. Either way it's still a huge profit for them. Most people, me included will probably not go through the hassle of sending them back, since you, of course, need to pay out of your own pocket to send the package back to China. I took the 30% refund and threw the glasses in the trash, where they belong. One more lessons learned to always look at Trustpilot first, even if the web site looks professional.
Love the design, the weight, and how it fits in your hand. However, the main fact that the seams in the glasses are so clearly visible is such a turn off for the price I paid. I expected more for my money. For an every day glass, it’s just okay. But I definitely won’t be serving these to guests.
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