twchome.co.uk

4.6
4.6 Based on 201 reviews

A family-run company with over 30 years combined experience, TWC Home Improvements of Swindon is here to help stylishly enhance your property. Windows, Doors, Conservatories and Living Spaces...

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Average Rating

4.6

/
5

201 Reviews

5 Star
85%
4 Star
4%
3 Star
2%
2 Star
1%
1 Star
7%

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100% 1st class job by Tom & Florin

Tom & Florin have spent the week digging out the foundations, concreting, and building the walls for our new conservatory. The weather has been in the 30’s and they have worked solidly in our south facing garden which was boiling but remained cheerful and continued to work a very long day grafting. They are very professional, polite, helpful, hardworking - the brick work is of the highest quality . Every day they cleaned up and left the garden immaculate. Finished in 5 days and we are so thrilled the finished job.

5
Date of experience: Jul 11, 2025
Wayne Coleman
An incredibly easy and professional…

An incredibly easy and professional service. Lovely team of people, James K was my installer, very nice man. Knew his stuff. Very friendly and worked like a Trojan in 32 degree heat.

5
Date of experience: Jul 10, 2025
Stevie K.
Sorted

From the salesman to the installer (Valdi) so pleased with the purchase. Good quality good customer service followed up with great installation.Good Job TWC

5
Date of experience: Jul 08, 2025
Caleb Johnson
This company is a joke.

This company is a joke.Booked in to quote for a new conservatory. They called before the appointment to confirm my partner would be present as well. I replied no she wasn't available. They said it was "company policy" for both us to be present so they cancelled the appointment.Big red flag for using this company if that is their attitude !

1
Date of experience: Jul 08, 2025
Collin
Yet another untrustworthy company.

Dear Jeremy,I hope this message finds you well.Following your visit to our property at 10 Lamb Close, Andover, on 19th May 2025, we discussed in detail the works required to replace and fix several windows and doors. During that visit, you were confident in confirming that your business could also undertake the associated building works—including the construction of a ramp, brickwork beneath the windows, and replacement of guttering and soffits.We were reassured by your professionalism and the confidence with which you spoke, particularly as we had previously been let down by other builders. You stated you would contact your office to arrange for your builder to carry out a site visit to move the project forward.However, instead of hearing from your builder, we received a phone call from someone in your office who was under the impression that we were enquiring about a conservatory—a topic which was never discussed during your visit. I explained to that individual that no conservatory had ever been mentioned, and that you had said a site visit from your builder would be arranged to assess the scope of works we had agreed upon. At that point, I was informed that your business does not undertake building work at all.Following this confusing exchange, I called you directly at 9:08 AM that same day to clarify the situation. You said you would look into it and get back to me. It has now been two weeks since that phone call, and we have heard nothing further from you or anyone at your company.As potential customers, we find it extremely disappointing to be left chasing for answers, particularly after being reassured of your reliability. A simple follow-up would have been appreciated.We would still like to know whether you are in a position to carry out the works discussed, or whether we should seek alternative contractors.We look forward to your response.Kind regards,Mr and Mrs PetfordJust another company who promise the earth and don't deliver. Sadly there seems to be more untrustworthy companies out there that cast a bad light on the very few that are decent. Don't believe a word this company tells you. If I could I would give them 0 stars.

1
Date of experience: Jul 07, 2025
Highly recommended

Cannot fault this company, process from selection to fitting of a new door went extremely smoothly. The actual installation of the door deserves special praise, Valdi was both competent and personable and completed the job entirely to our satisfaction

5
Date of experience: Jul 07, 2025
Holden Brown
2 door review by James K and Rob L the fitters

Hi, to be transparent the 2 fitters namely James K and Rob L arrived to carryout some revision work on 2 doors that were fitted approximately a month ago that was installed a different fitter. The doors developed a few concerns that required rectification. Rob K and James L completely and meticulously refitted both doors. An absolute transformation, sorted out all the issues, cleared up unsightly sealant, looks great, recommend these guys for your door fitting if you are getting one done, very respectful and polite, very pleased with thier work, basically a transformation, many thanks for your work best regards CB.

5
Date of experience: Jul 04, 2025
Millicent Taylor
Excellent fitting with a superb door

The fitrer was on time and polite and put out protection to my hall before commencing work. A superb tidy fit with a fabulous door that now feels safe.

5
Date of experience: Jul 04, 2025
Corina Wilson
Excellent company and extremely…

Excellent company and extremely professional.We have worked alongside TWC with numerous projects and have always found them to be a credit to the conservatory and living space industry.The customer service is exceptional, always keeping their customers informed and up to date with their project.If you are looking to add a new living space/conservatory or new windows to your home give these guys a call.

5
Date of experience: Jul 01, 2025
Sadie Clark
Good

Window quality is good, quick and easy quote and order, the windows were made sooner than expected.The installers were polite and professional, we did have some scratches on the floor left following the works, and their hoover was broken so we used our own, and they could have had additional Dust sheets for the works to be done, but overall the installers were good, they communicated well and were a good team Fitting took the time they expected, overall they are a good company and had good correspondence

4
Date of experience: Jul 01, 2025

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Business Details

  • A family-run company with over 30 years combined experience, TWC Home Improvements of Swindon is here to help stylishly enhance your property. Windows, Doors, Conservatories and Living Spaces

  • email info@twcframes.co.uk
  • call 01793781413
  • language https://twchome.co.uk

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