Review Time
Quality product with very high quality fitting from the excellent James; he was speedy and very clean. After fitting was completed James demonstrated how the locks work and made sure we were happy before leaving. The transaction was brilliant from start to finish.
Valdi installed our beautiful new door. He did a professional, clean accurate installation. He was polite and thorough in the handover. In addition my husband was not at home and I felt safe for the duration of the installation. Many thanks Valdi
Unfortunately I can only give an average scoring for TWC home improvements, due to mixturer of experience and quality of workPositives - Really nice show room and super friendly staff to show you around- In case of any issue the communication was clear and quick, that includes the resolving of issues as well- The quality of the composite door is actually really good- Initial timeline was well kept (until issues happened)Negatives- Both doors which was ordered was not correctly made (front door, the design did not meet exactly what we ordered, back door the size was incorrect - front dooe we agreed to keep, back door was re-manufactured)- Quality of work is varying depends on who is the installer (front door install was really nice, back door was a joke, altough I have to say it was resolved quickly).I would expect better manufacturer and vendor service after all these years in the industry (all issues was related to manufacturer - I have been told).
I had a really informative experience with Steve Webb who knocked on our door as he is doing some work opposite us. Right place right time because he gave me some really good advice on our broken bathroom windows but also left me details on front doors which we have been considering for ages. We are going to visit the showroom and see what we can find. Thanks Steve!!!
I previously used TWC and was overly satisfied with the service. There was no doubt that I wouldn't use them again. The start to the end of my purchase was dealt with professionally. From quote to fit I was kept informed. I must say both times the fitters have been remarkable. Very polite and clean tidy workers. The aftersales team are prompt on getting out you guarantee and certificates. Well done TWC I would recommend a nd use you again if required.
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A family-run company with over 30 years combined experience, TWC Home Improvements of Swindon is here to help stylishly enhance your property. Windows, Doors, Conservatories and Living Spaces
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