Review Time
Customer service has been terrible!Through my own mistake, I accidentally paid for the annual subscription. The pricing is displayed on a per day basis, but they actually charge annually. I was reviewing the cost, noticed it was extremely high, and went to press the power button to turn off my screen. Unfortunately, I accidentally double pressed the button, and the Apple Pay payment went through.I reached out to explain the situation that I had made the payment by mistake and wanted a refund since I do not plan on using the service. They responded by saying they do not offer refunds, which is fair and I understand. I then asked if they could at least convert my plan to a monthly subscription and credit me back for the remaining months. They said they would check with the technical team, but it has been over a week and I have not heard back.
Must be a SCAM, they can't be this incompetent. I cancelled my susbscription and they continued to charge me, despite emailing to confirm that I wouldn't be charged again. I complained and they said they didn't have enough information to investigate why they were still charging me. So I sent screenshots of the charges. They continued to charge me each month. Eventually they said they would cancel the subscription again and sent me a condecending email about how 'forgetting about autorenewal is easy' and refusing to refund me. And then they charged me AGAIN the following month.
Zero Stars. They claim it can delete likes. TweetDelete cannot delete likes on large X accounts. They don't explain this unless you dig deep into their FAQ. They then say their T&C's state a no refund policy when you ask for your money back.If you reading this because you are unhappy with them, write to them asking for a refund. When they refuse, raise a dispute with your card provider. AI will help you construct your claim. It's not a lot of money for the hassle, but don't back down, don't let them get away with it.
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