Review Time
I sent an email with my issue and received a response from Mary in customer service the same day. She is fantasic, from the first contact until resolved it was a total of 5 days including the weekend. If I had of given the documents earlier it would've been resolved even quicker. Tyroola are a fantastic company to deal with and will be happy to continue using them for my tyres. Fast and very efficient. Also my suggestion is pay the extra $20.00 to have the tyre protection for 12 months. It really is worth it considering the state of the roads in Melbourne.
To start I accidentally put the wrong tyre profile in my order, I got a message wrong tyre for your car...I quickly fixed the order and got right size tyres...The tyres arrived at the fitters and I received a call that when ever I was available to have fitted, sorry I am in hospital for a few days, no problem we will hold them till your home. It worked out 10 days but again no trouble give us a call..I had great service and care from supplier and the Oneils shop and the staff and fitters in Newcastle.
Website is really easy to use and navigate, i do wish i could just search what type of tyre i want without needing to put the size in first, it would make looking through options easier but overall good site layout and customer service was excellent
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