Review Time
Scammers, why can’t someone take them off line And stop this !11$250 down the drain. Ordered work uniform early Jan told us 4 days ,they even messaged me to say our logo needed modifying to fit the shirts. Charged extra , we gladly paid thinking this was legit. The phone on website rings out, the online chat doesn’t reply. Tried to find out where are order is for 2 weeks .Following their reply review, a heap of rubbish. They issued an order number, and on every request we made for information on our order (with order details ) no reply. Infact we are now 2 months and nothing. Bank have deemed it a scam !
We placed our online order in August and still have not received full delivery in Dec. They take your money then don't deliver. Sadly, the uniforms we've received so far (albeit 2mths late) are great, but there is no way we could recommend this company or buy from them again. They are just too difficult to deal with. They lie about delivery dates and they don't answer phone calls. Their "online chat" system shows there is someone online but no one replies. Do NOT use this company.
I rarely write reviews like this but I hope it helps someone else from dealing with these people and I really wished I had read previous reviews before purchasing. Order placed on 16/11 for staff Xmas shirts. Today is 11/12 and still nothing and not even a reply from their customer service. $300 down the drain 5/2/25 UPDATE TO YOUR REPLY TODAY:Your response only highlights your poor customer service and terrible response times. You haven’t even replied to my emails and messages from December and yet you have chosen to reply to a negative review on a public forum to try and restore your image. You have offered compensation; no apology in private to deal with the matter. You have also chosen to blame a third party provider regarding the delay in delivery. If you check your order diary properly you will note you guys were actually WAY out on your quoted timeframes for production and dispatch. To add insult to injury you actually have the nerve to ask for a positive review on the quality of your product? Are you actually joking? We ordered these shirts specifically for our staff to wear in the lead into Christmas. The shirts arrived after Christmas which was a complete waste of time and money. If you continue to do business like this you will not last guys. Sorry
The whole interaction with this company has been a very unpleasant ordeal. My order took a month to come and when it did they sent the wrong shirts. I emailed immediately and let them know. I sent numerous emails that all went unanswered. I also left messages on voicemails. They eventually responded asking for photos to which I sent a photo from their site of the ones ordered and the ones I received which were obviously different and a poorer quality. They said these were the newer ones of that kind but I said no I wanted a refund. They then said they would send a return label and have the shirts collected. I had to email three times asking where the labels were. Again all emails and calls went unanswered. When the shirts were eventually collected I heard nothing. I sent numerous emails asking when my refund would be processed. They sent an email saying 2 to 5 business days After almost two weeks and more emails to them I get one back sayings it has been processed but still no money has been refunded. This company has very poor customer service, poor communication and poor quality of the items received and returned. I would never use this company again and would not recommend them.
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