Review Time
Ordered back in January 2026, now it's the 2nd week in March and I have radio silence from them, and I have very little faith that i'll be receiving my order from them.
- WARNING: This is the same company as Logoed & Lightning Promotions. DO NOT USE.
They do not respond to emails, the phone number does not connect.
I have taken my business elsewhere now.
I placed an order for 9 shirts, spending a total of $311 and paid extra for express delivery within 7 days. On the 5th day, I inquired whether the items would arrive the next day, assuming they wouldn't be delivered on the 7th due to it being a Sunday. I needed these shirts for a surprise birthday dinner for a close friend on Saturday. Their reply was that my order would be in production the following week, which clearly exceeded the 7-day timeframe. Frustrated, I politely requested to initiate a refund process since they wouldn't arrive in time, and since production hadn't even started. I received no reply.
On the 8th day, I followed up, and on the 9th day, they told me my order was in the final stages of production and offered two options: receive the order as planned or get a total refund of $19. This was not $19 per shirt, but $19 total, which was what I paid for express shipping. I explained this was unreasonable as I had requested a refund before production began, and I expected a full reimbursement. Since then, I have sent multiple messages with no response. I am a hardworking and reasonable person, and I need this money for upcoming expenses. I can't believe a business would treat customers this way. The initial 40% discount should have raised red flags. I strongly advise others to avoid this service. I plan to escalate this issue to the appropriate authorities. I refuse to let this situation go without action.
I ordered 9 shirts ($311) Paid extra for express delivery within 7 days. I asked on day 5 (Friday) if they'd be there next day (Saturday) as I assumed they wouldn't be delivered on day 7 because it was a Sunday. I also needed these shirts for the Saturday for my best friend's surprise birthday dinner. Their response was 'Your order will be in production next week'. Very outside the 7 day window. Obviously I was beyond annoyed so I asked VERY POLITELY how I can start the process for a refund as they aren't going to arrive in time, they are no use to me after the birthday dinner AND they hadn't gone to production yet. No response.So I asked again on the Monday (day 8), to which they said on Tuesday evening (day 9) 'Your order is in the final stages of production, you have 2 options - get your order as normal or get a total refund of $19?!'Not $19 per shirt, $19 total? Which is what I paid for the 'express shipping '. I advised that this was unreasonable as I asked for a refund before they had even begun production (their words btw) and I wouldn't accept anything less than a full reimbursement. Crickets. I have messaged multiple times since. Nothing. I am a hard working, kind and reasonable person. I NEED this money for Christmas and bills. I cannot believe a business could rip someone off like this. I was drawn to the 40% discount on the first order. Should've been obvious then.STAY. AWAY. I will be going to the ombudsman. If that doesn't work, I will be going to A Current Affair. There is NO way I am letting these people take my money.
I ordered two t shirts, used their size chart on their website to gauge what shirt to order. The sizes on the website are completely wrong the shirt I received was about 5cm shorter and thinner than it should be. I contacted them immediately and didn’t get a reply for five days. I am still waiting for this to be refunded.
Rubbish from the minute that I placed the order, firstly regardless of the format that you submitted your artwork in they will send a generic email stating that they are having difficulties with it and try to get you to pay extra for their graphic designer to redesign it.Secondly, The production time is not as advertised, I’ve been waiting 5 weeks and my order is still not out of production yet, it’s just a simple print on so as basic as it could be. Don’t waste your time and money, go with any other company.
I have placed an order for a couple of polo shirts to see what they would look like but unfortunately UDFYN decided to change my logo and printed it on the shirts without my consent. Regardless of technical difficulties, my logo should never have been changed at all. Disappointed and obviously do not recommend this business
Very disappointing experience. We had to wait over two months for our order to be dispatched, during which time our emails went unanswered. When the uniforms finally arrived, several items were faulty: two shirts had visible traces of ink on the back, one hi-vis shirt had a damaged fluorescent band, and a shirt in size small was missing altogether. For the long wait and lack of communication, the quality received was unacceptable. Would NOT recommend.
Claim your business profile now and gain access to all features and respond to customer reviews.
