Review Time
Horrible company. They incentivised us to sign a 3 year contract promising cheaper rates and a better service. Unfortunately I lost my business and they continued charging me for months even though I wasn’t using their service. I had to pay over £2,000 for exit charges as well as residual charges. Disgusting company.
I would never recommend Elis Laundry Services in Wakefield.Signed a contract 4 years ago, and for the first year I never received invoices, despite contacting my account manager numerous times, however nobody ever got back to me. By the end of the year they issued me a full year’s bill, expecting immediate payment. As a small business this was far from ideal but I paid large amount in, instead of the monthly invoices I should have paid.The year after this appeared to be happening again, and after several months it was discovered that my invoices were being issued to a completely different resturant. To which I only found this out after the other restaurant got in touch with me to inform me they had been getting my invoices for the last 18 months. Extremely frustrated I called my account manager, who was very apologetic, so I decided to stay with Elis. Big mistake!A year later they were missing both deliveries and pick ups, yet charging me full price for services. After 100s of phone calls and emails, my account manager provided me with up to date invoices for a year, which I paid in full, and advised them I wanted to terminate all services with immediate effect and have the keys to my premises returned. I still don’t have confirmation of contract termination or my keys returned, and this has been the case since the beginning of the year. Elis don’t appear to be able to figure out who is doing what to terminate services/contract in order to return my keys.I have never seen such an incompetent company and I don’t understand how they can run a business this way. I would not recommend getting involved with Elis, Wakefield in any way
We have used Elis for a number of years and the services received has been excellent. If we have had a problem or special requests the team have been both helpful and accommodating with our request. All staff from our sales rep , the customer service and accounts teams and not forgetting our driver all have an ethos of excelling in customer service.
Elis Durham have supplied our workwear for about 3 years now and we have just renewed with them for another 18 months. Deliveries are always spot on and if we have any issues or queries; both our driver Stu and our account manager Daniel are easy to get hold of and happy to help.The quality and pricing are perfect for what we require and the repair process lets our guys on the shop floor keep their overalls safe and useable for longer.
5 star review for our lovely delivery driver Mark (who covers the North Cumbria area). He’s absolutely fantastic - we’re gutted that he’s going to be moving to another area with Elis shortly, thank you so much for all your brilliant service. Elis Durham are great to deal with & very happy with the overall service.
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Elis is a leader in circular services, allows businesses to achieve optimal hygiene and protection for their employees and customers.
Our rental maintenance model supports our customers to focus on their core business while reducing their environmental footprint.
Our circular service emulate our commitment to a more sustainable future.
Our services include
-Workwear
-Linen
-Washroom
-Mats
-Wipers
-Cleanroom
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