Review Time
UPDATE ON THE BELOWJackery went above and beyond to help me with my problem below. Was upset with the inconvenience, but the way they sorted it out. Was 5 star I’m a first-time Jackery buyer and the Explorer 300 Plus experience has been a disaster. Nothing is clearly explained about what’s in the box or which adapters you actually need.The 300 Plus comes with a DC7909 adapter that doesn’t even work with it (that’s for older models only) — so it’s completely useless. What I actually needed was the DC8020 to USB-C adapter, which isn’t included. By the time I realised, it was too late to order before my holiday, leaving me with a power station and solar panel I can’t even connect.On top of that: • The solar panel no longer comes with a bag (so I had to buy one separately). • The car charger also isn’t included.So you end up spending even more money just to get the basics working. And every 300 Plus owner is left with a plastic adapter that goes straight in the bin — totally wasteful and against the whole “eco-friendly” image.Bottom line: misleading, money-grabbing, and very disappointing.
Shocking service. I ordered Jackery Explorer 1000 V2, which on there website stated it came with the Solar panel - the reason I ordered this version and specific item I did. I never received the solar panel so contacted customer service and despite sending them proof from their own website that the item says it includes the solar panel they are refusing to send it and say I have to purchase it separately if I want it. They're refusing to pay for the return of the item, despite faulty advertising the products so I'm either left over paying for a product or paying a fortune for return because it's a big heavy item. Would never recommend.
Minus 10 stars. My brain is starting to go off to another Planet. Long story short , and it is a very very very long story. My Explorer 1000V2 wont charge from any old Solar panel. At least mine won't. I think the units are made to only work with the Jackery panel which has a captive cable. Was told me it must be faulty ( even though admitting in a response to a review here that it " works best with our own products" No refund as over 30 days old; December 2024 ( thats about when one realises the problem ) so no refund. Just, in my case replacements, 3 of them. None worked. Lots of emails back and forth, written by AI judging by the repetitive wording no matter what I say in my emails. AI not being infallible have a couple of times used wording that can be construed as confirming what I am saying. The fact that they have replaced my original twice indicates that there is an issue. I never give up with an issue like this so eventually asked my Bank for a Section 75 refund.That coupled with an admission that their units don't work well, or at all with other brand panels eventually produced a fast refund. Thank you Jackery.
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Founded in 2012 in California, USA, Jackery was born with a vision to offer green energy to everyone, everywhere. In 2016, Jackery launched the world's first outdoor portable power stations and, two years later, developed the world's first portable solar panels. Having introduced solar generators to the great outdoors, Jackery fulfills the power needs of every nature-lover, inspiring them to explore further and seek more extraordinary experiences than before. We encourage global adventurers to enjoy the outdoors sustainably, working together to protect our planet and build a better future.See more
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