uk.topps.com

1.3
1.3 Based on 93 reviews

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Average Rating

1.3

/
5

93 Reviews

5 Star
3%
4 Star
1%
3 Star
4%
2 Star
4%
1 Star
87%

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WF21
Product did not arrive. Awful service (non existant)

Awful service (non existant). ordered well before Christmas but the cards still not here. Emailed three times. Giving up hope now. Might try trading standards but will not prder from these again.

1
Date of experience: Dec 30, 2022
Willard
Customer service

Although sometimes the response times from customer service are not timely, but the problems are all perfectly solved. Thanks.

4
Date of experience: Nov 29, 2022
Newton Howard
Placed and paid for an order on…

Placed and paid for an order on November 23, which was three weeks ago and heard nothing. Emailed, no reply. Emailed again, no reply. Spoke with someone a week ago and was told to email. When I said I already had, was told they would come back to me. Needless to say I heard zilch. Tried same approach the following week and the woman (who was actually v helpful) said she’d look into it. A few hours later I received an email saying order was on its way only to receive another email some hours later saying they had run out of stock. Does this company not make the cards? On the phone they tried to fob me off with Royal Mail strikes but this simply doesn’t cut it. What sort of company is this? Total embarrassment and sloppy. Obviously problem is with ordering process - it certainly wasn’t slow in accepting payment for non existent order. Avoid unless you like paying for things they have no intention in sending your way. Still to receive a refund.

1
Date of experience: Nov 23, 2022
Dimity Scott
Absolutely Terrible Company

Shockingly awful customer service, there is no telephone number that connects just an answer phone message that you cannot leave a message on weirdly, so only means of contact is email and don’t expect an answer no matter how many you send, who you send them to, or how many complaint cases you open. Will never, ever use this company again cannot warn you enough. Oooh and yes the delivery was wrong, and damaged but I’ve given up now.

1
Date of experience: Nov 01, 2022
Edris Johnson
Case number 00155915 incorrect delivery…

Case number 00155915 incorrect delivery continues. On the 25th October I requested a pre paid label so I could at least send my incorrectly delivered order back without response. Would you believe the two phone lives are hiding behind a Covid outbreak which has been the standard message for over a month.They are a joke.

1
Date of experience: Oct 27, 2022
vincentlefebvre
Shocking company

Shocking company, purchased 2 boxes of champions league over 3 months ago, didn’t ship in 2 months and never replied to any email. Had to raise a dispute with my card company. Topps have told me they refunded me 3 weeks ago which I still haven’t received. Bunch of thieves, avoid like the plague

1
Date of experience: Oct 10, 2022
Pambisito
Stick to Panini

I ordered a booster box of SPFL chrome 21/22 cards and a batch of the Project22 cards back on the 22nd of July. Three weeks later, I had received the Project22 cards, which I thought would have came later than the chrome cards. As of today, the 12th of September, I have not received the chrome cards and not even received an email why, even though I sent in a request over 24 days ago and their FAQ's said that their time to reply at their busiest is 14-21 days. Never ordering again

1
Date of experience: Sep 12, 2022
Avoid this company at all costs

Avoid this company at all costs. Spend your money at panini instead. No customer service, no replies to emails. Miss release days. Just avoid or be disappointed. Have no contact from company and no telephone number available. Just a rubbish online enquiry form.

1
Date of experience: Aug 25, 2022
Xavier Long
Terrible experience

Terrible experience. They sent me a damaged item, they taped around some parts; others were simply torn. I opened a complaint, which they took weeks to look at. They expect me to send the item (at my cost and not their responsibility if lost) so they decide what to do. Pictures are very clear. I asked them to offer at least free refund. They are now ignoring me. Happy to share photos

1
Date of experience: Aug 24, 2022
Kendrick
I PAID 60euro and got nothing at all I…

I PAID 60euro and got nothing at all I was so mad they do no refund we waited about 2months horrible do not buy from this at all

1
Date of experience: Aug 01, 2022

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