Review Time
I ordered some trading cards supposed to be shipped within 24h. I contacted them and they inform it will be shipped >3 weeks after my order. I asked if I can order another product and add to parcel without extra shipping cost, and answer was no. OK, customer service is far from TOP here.
I'm 50/50 with topps although they are very over priced priced on some items some are more reasonably priced than than other places to buy from, down side is not much variety to choose from when comes to baseball cards, very limited to selections, had an extremely quick delivery recently I ordered on 29th May it was with me the next day, I placed another order on the early hours of the 30th and now not getting that one until the 2nd June so that really sucks you can't keep to the next day delivery even though I order very early hours if the 30th I was expecting it the next day given royal mail do delivery on a Saturday I think this was due to dispatching my order late that day. So I'm on the fence with Topps.
They do not fulfil orders correctly. I am missing three hobby boxes of 4 that I ordered back from September and they have no customer service who ignore emails or just do not bother acknowledging they are in the wrong. They do not care about anyone but their puppet GBW who acts like a creepy childrens television presenter who has had one too many skittles
Where do we start with the Topps UK website? Firstly, their releases are scalped within minutes and they don't deploy any meaningful measures to counteract this. Their customer service could only point out one case of where they utilise customer purchase limits (which is about TWENTY. Hardly fighting scalping, eh?) while a majority of their products have zero such measures, even new releases. Some collectors now accept this for some reason, but this leads to......Secondly, they botched my order, sending me three boxes of toploadets instead of 3 magnetic cases (anybody with even a passing interest in trading cards will find it bewildering to mistake the two) with no indication that it was a stock swap due to supply issues (despite mag cases being in stock on their site after the purchase for a few days). To concur with previous reviewers, the last issue is the garbage customer service, with my request for a return completely ignored, going on over a week now. Thankfully, they only ruined the cheap half of the order (and i'll likely now just keep tge toploaders but buy the mag cases from an entirely differwnt retailer) but considering they're starting to monopolise the industry, I'd worry about the sheer disinterest in making things right with customers.Support your LCS or online trader like PCommando Cards instead, at least they'll get a cut of the money instead of giving it all to this unholy disaster piece of an online presence.
Non-existant customer service and letting kids down. I emailed Topps on the 2/12/24 because my son had bought several packs of bundle cards where a special card was advertised, only to find a blank white card inside the packet. This happened not once but three times. No reply from Topps, then today an email telling me me "your email inquiry has been closed and will not be responded to" Appalling customer service,
It took them over 20 days to reply to an issue I had with orders not showing. Order arrived fine, but I was left clueless as support didn't respond for 20 whole days. It's a shame as being the leader in the industry, their website and responses are absolutely terrible...
Absolutely appalling customer service! Being emailing them for 1 month and a half without any of them to be answered!Order a pack of £250 on 31st of October , have not received anything! I then cancelled the order and the only email they send me was that the refund will be processed within 7-10 days which was 2nd of December 2024! It’s 1st of January 2025 and still no answer or update from them! Avoid at all costs!!!
My boys love these products. Shame the guys that work for them are so heartless. If I could, I'd never buy from them again. Having spent £30 on a Xmas calendar, it didn't arrive. Now they are sold out. My son is devastated, so am I to be fair. Topps refunded, but that doesn't cheer my son up, does it? I asked if there was anything they could do, send him something to cheer him up, but they simply said no. Have a heart guys.
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