Review Time
I recently returned 2 £455 boxes of sapphire basketball in the same package. Topps only refunded 1 and in just under 2 weeks i have had no contact from them after me emailing and even writing to them constantly. There is no number to call so my only option has been to request a charge back. Really poor service
There is no customer service. I placed an order for individual stickers for Euro 2024 so my 10 year old can complete his album. Two weeks after the was order shipped (16/08/2024), the order was no where to be found. After emailing numerous times, finally I received a response weeks later(4/09) to say that the package had been returned and to provide shipping details to send again. I responded immediately. To date, one month later, I am yet to get any form of acknowledgement, or confirmation of shipment...nothing. It's appalling that I can't even get a refund. There is no way to contact anyone. Do not waste your money with Topps UK. Rather just throw it in the bin as it has the same outcome.
Agree with everything here, sent me out the wrong stickers. After ordering the individual stickers to complete the euro 2024. Didn’t answer my emails or phone calls or social media complaints. I don’t think they have a customer service.. for such a big company this is unbelievably bad.
Bought from the individual service for the 2024 Euro stickers. Bought them on the 06/07/2024 and received almost a month later 05/08/2024. I had bought 21 stickers and 2 of them didn't arrive. Contact customer service but no response. Don't buy from Topps.
Absolute terrible album for Euro 24, a player who has never played for England and Stones and Foden not in the album. I purchased some highly priced required stickers - virtually everyone a gold sticker and the 10% code didn’t work - why give the contract to these clowns
I ordered Match Attax stadium stars on 28th of June 2024 for my son and asked for it to be shipped with DPD, I paid £5 postage for DPD which brought me up to a total of £20 at the time, then I got a letter at my house saying I have unpaid £7 postage with Royal Mail, so I emailed Royal Mail and asked who the sender of the package was, they replied yesterday saying it was topps, so in the end I lost £12 to Postage, £5 to DPD Who didn’t deliver and £7 to Royal Mail who sent my order today.By the way it was the sender who didn’t pay the postage
Not fair I have to give one star.This company took my money in May and never sent the goods (Topps Chrome Hobby Box) they have no telephone number (big red flag) so far I've sent 7 unanswered emails! I would strongly recommend not to buy from this company and I’ve had to report them to my bank to try and recover my money.
Guys, I'm from Romania and I'm experiencing the same things as you. I've order for my son some bundle packs from Topps DE, spent 50 Euro and now I'm trying to get some answers from the support team in regard of my order. Even if I wrote in English they replied in German asking some questions. I've provided them all the details and since then, 2 weeks now, nobody bothers to say anything. Extremely disappointed. I've searched over LinkedIn and found some people working there and as well the CEO, I'll leave here their names in case some would like to write them.1. CHRIS Tait - Director at Topps2. DAVID LEINER - CEO Topps3. ELIANETH RUIZ - Customer Service Advisor UK and EUIf you are connected with any of those mentioned above would you mind sending them some messages showing them what people are experiencing? Also if you are connected with other people at Topps on any social media channel please share the contacts. We shouldn't let these people ruin people's joy if they are not up to it. Further on, does anyone know what are the legal bodies in UK where we can press charges against this company?Thank you!
I ordered a Topps Exclusive package to get a Limited Edition F1 George Russell Card. My order came with the card bent in half! The card was left loose in the box which got damaged from the other items in the package. Emailed Topps 3 times to get zero reply! Terrible customer service and I will not be ordering from them again! AVOID!!!!
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