Review Time
I have been playing on this platform for over six months, with my identity verified and deposits totaling around 10,000 euros. I successfully withdrew smaller amounts of 200-500 euros without any issues, but everything changed when I won approximately 2,500 euros. After requesting an instant withdrawal, I received an email the next day stating there was a problem with my credit card, leading to the cancellation of my withdrawal. Despite having made previous withdrawals using the same card, I submitted a new request. Three days later, they canceled it again and confiscated my winnings, claiming I had an active bonus and was overbetting, which is untrue. They also accused me of using a VPN to hide my IP address, which is completely false as I do not use such services. I attempted to clarify my situation for a month, assuring them I wasn’t violating any rules, given their strict policies. They offered me 300 euros as a gesture of goodwill but dismissed all my explanations. Eventually, my account manager stopped responding, despite my polite inquiries.
I have been playing at the platform for over six months (KYC verified) and deposited around 10,000 euros during this time. I made several smaller withdrawals between 200-500 euros without any issues. The trouble started when I won about 2,500 euros. After requesting an instant withdrawal, I received an email the next day stating there was an issue with my credit card, which led to the cancellation of my withdrawal and a suggestion to make a new request. This was surprising as I had previously made withdrawals using the same card. After submitting a new request, my withdrawal was canceled again three days later, and they confiscated my 2,503 euros, claiming I had an active bonus (which is false) and that I was overbetting. Additionally, they accused me of using a VPN to hide my IP address, which is entirely untrue. I do not use such applications, and my previous withdrawals were processed without any issues. I am KYC verified. For a month, I communicated with them, assuring them that I was not using a VPN and that I was following their rules, knowing how strict they are. They offered me 300 euros in bonus money as a gesture of 'goodwill' and dismissed my claims. Eventually, my account manager stopped responding, despite my polite communication.
I've had the worst experience at this platform. After winning some money, my withdrawal was left pending for weeks. They then canceled it, claiming I was using proxies to change my IP address, which is completely false, and I have proof to support this. Avoid this site if you don’t want to lose your money and be scammed out of your withdrawals. The relevant authorities have been informed.
I feel the need to share my recent experience with this platform as a caution for others. After a recommendation from a trusted friend, I decided to give it a try. Unfortunately, I faced significant challenges after winning a small amount and attempting to withdraw. Despite providing all requested documents, the support team was unresponsive and unhelpful. This issue seems to be common, as many others have shared similar experiences online. It appears to be a tactic to frustrate players into giving up their winnings. I urge anyone considering this platform to think carefully and explore trustworthy alternatives. My experience has left me disillusioned and cautious.
The withdrawal process is terrible; I will never use this site again. They keep giving me the same excuses about payments being sent back and forth between banks and gaming accounts. There are much better sites out there. I had to wait three weeks to receive my money.
I won't return to this platform. After winning a small amount, I wanted to cash out. Unlike other casinos where you can simply click 'cash out', here you have to provide your BIC or SWIFT, IBAN, your bank address, and additional confusing information. I lost interest and ended up playing away my winnings. The whole process felt off, and it raises concerns about their integrity.
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