Review Time
Completely unacceptable service. This is the most deceptive add-on luggage service I've encountered globally. The staff lacks basic knowledge about their roles and how to assist customers, especially at the airport ticket offices. The website is filled with issues, and they deliberately restrict access to certain services to charge more. To unlock basic features, you end up spending hours on the phone with a frustrating customer support team. The website crashes frequently, and when you attempt to reach out through official channels, most are non-functional. You often receive random responses or your requests are ignored, even when they stem from their own technical faults.
Extremely unsatisfactory service. My husband flew from Australia to India in business class, paying a premium, only to have his baggage lost. The support team has not responded, leaving us to follow up without satisfactory answers. I cannot recommend this service to anyone.
Disappointing airline experience. The way passengers are treated is shocking. Instead of increasing flights, focus on training your staff. At the airport, ground staff failed to issue a boarding pass to a minor, asking him to collect it in Bangkok. The staff there were also unhelpful, taking an hour to resolve the issue. Cabin bags were weighed but no tags were issued, forcing passengers to check them in. None of the bags reached the destination. Ground staff stopped responding to calls, and many passengers faced similar issues. This is unacceptable.
Horrible experience. My husband traveled from Australia to India in business class, paying a premium for their service, and they lost his baggage. They haven't responded to us, and now we are the ones chasing for answers from the support team. I cannot recommend this service at all.
Our recent business class journey was very disappointing. We traveled as a family of four, including two children. At every airport, the ground staff were unfriendly and unhelpful, lacking basic courtesy. Our return flight was delayed by three hours without any acknowledgment from the crew. The inflight service was uninspired and did not meet business class standards. Overall, this experience was poor and not reflective of a premium airline. We have lost confidence in this service and will not be flying again.
Not suitable for special needs. My father, who requires a wheelchair, had to wait on a luggage cart for an hour because assistance was not provided before check-in. The staff were aggressive and unhelpful. I would recommend choosing another airline due to the lack of customer service.
Avoid this airline. I wish I had read reviews before booking. They do not follow aviation regulations, separating elderly and minors from their families without assistance. They are not a budget airline but still impose additional fees. We faced long waits and poor treatment. I advise considering other options before booking with them.
We traveled with this airline and faced issues with baggage. We believed we had a checked bag included, as stated on their website, but were told at the airport that we had promotional tickets with no baggage included. We were forced to pay a high fee for our bags, feeling trapped as our flight was imminent. This seems to be a common issue, and I recommend staying away from this airline.
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