Review Time
I was extremely frustrated with the service in addressing my concerns. I encountered difficulties accessing my credit card statement via the app. After raising a complaint, the customer support team acknowledged the error in their application. They then requested that I provide a screenshot of the issue, which I did. After waiting for two weeks, the problem remains unresolved! Despite my request for the statement to be emailed, I faced numerous hurdles. They expected me to be appreciative for waiving the fee.
Was really disappointed with UOB in solving issues. I have been having problems opening my credit card statement through the uob app. Complaint made. Customer service checked and confirmed the error in their app. Then uob want me to make screenshot of the error. Done. Waited for 2 weeks. Problem Not solved!Even though I asked the statement to be sent through email. Still got a lot of process and problems. And expect me to be grateful they waived the fee.
Not even worth one star. The worst bank I have experienced in Singapore. Card was compromised within 12 hrs after activation when it's not being used at all. Balanced payment in a cancelled card was only refunded after many years when you called, and the reason was the card was cancelled and they don't know how to refund the balance amount. I am not sure if the reason makes sense as I have a UOB bank account. Too many of lousy experience from this bank.
I'm very very sad and disappointed about Singapore UOB customers service.I called up UOB customers service hotline to report a unauthorise transaction on my UOB One Card.The customer service staff told me she already help me block my card and I will receive my new card on 28/5. But they still allowed the unauthorise transaction amount to go thru and ask me to pay for the unauthorise amount.I have taken Credit cards from few Bank for more than 10 years and this is the first time I have this bad experience
Super bad service. Secure2u activation got so many problems. Calling the customer service only make it worst. They advise me to uninstall the apps and reinstall and log in back. Following their advise now im not only facing problem with secure2u activation but also got trouble to log in the apps. Not only i waste my telco bill, they also give me another new problem w the apps. Thanks to the customer service. Gonna deactivate my uob account now. SUPER BAD SERVICE.
I was inherited by the bank after UOB bought CITI bank premium branch. And this was a nightmare. The bank is in Malaysia, I am not. And the bank, in 2025 not able neither onboard me (they are deliberately reducing the remote capabilities of their clients month by month), they are not even able to communicate properly, as the system only allows their own e-mail, and of course, if I am not yet a client, I don't have one. Surely, I assumed, if the owner of the bank changes, this doesn't influence me, as a client. No so fast. I was blocked out from the accounts. I wasn't able to get hold of my finances. Even when after months of e-mails and calls I came to Malaysia to solve everything, it took me two visits to the country, two weeks apart, and during the first two weeks the bank wasn't able to re-open my accounts! Why? Because nobody gives a s..t. And the department is called: "Privileged banking" I got a cup of coffee, but not access to my money. For the second visit I came to the bank every day and was sitting in the branch for hours to make sure somebody is doing something on my case. Finally, I got my plastic card. In total it took over a year after the bank takeover, two trips overseas to get access to the accounts, hired a law firm, to get rid of Malaysia My Second Home programme hurdles, unblock the deposits. I think I was really lucky to be able to transfer the money out of the bank without a third visit to Malaysia. So, unless you are 90 years old and have no idea how the modern banks work, avoid the bank and choose something more online oriented and not so archaic.
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