upromise.com

4.3
4.3 Based on 202 reviews

Feel free to share your experiences and ask Katrina, Kristine, or Andrea your questions Monday thru Friday, 9am-5pm EST. You can expect a response within one business day. You can also contact Customer Care Monday thru Friday, 9am-9pm EST at 1-800-UPRO......

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Average Rating

4.3

/
5

202 Reviews

5 Star
70%
4 Star
9%
3 Star
9%
2 Star
1%
1 Star
11%

All Reviews

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Review Time

Leslie Kulson Brooks
Rip off and cannot get a real answer

I have been with Upromise for quite a while. In the beginning it was useful. Now, I can't seem to get money I have earned through the website transferred properly. I have tried emailing help but it's one excuse after the other. I have a linked account and I have accrued the minimum amount applicable for deposit into my verified bank account. Where is my money? Good luck to you getting yours!

1
Date of experience: Oct 01, 2025
jennifer
SOS-Please help!

I have been trying since last year to update my email so I can transfer my money to my savings account now that my kids are in college. I can't get a response back via email. There is no phone number to call. Please help me! Dear Upromise-I appreciate your response but I still have no idea how to get ahold of you. You don’t respond to my emails and I don’t want to list any personal information on this public forum. Any suggestions?

1
Date of experience: Sep 04, 2025
Rainn
Upromise makes is impossible to get $25 Bonus for linking 529 account

Upromise offers a $25 Bonus* when you link a 529 within 30 days. I've repeatedly tried but keep getting a technical error message stating, "Account number must begin with A6..." before I even enter the third character. I checked and rechecked my account number which does begin with A6. I've also cleared cache, cookies, etc. I've been getting the same message on multiple computers for days. I wounder if the error will miraculously correct itself after the 30 day bonus period expires. The Bot Assistant responds with "Sounds like you want to talk to a human. " regardless of your question or statement. You guessed it, I've yet to be connected to a human. My email inquiry offered the same level of help. ZERO Customer Service. TERRIBLE experience.Attn: Upromise - DO NOT reply with a useless canned message of "please contact us so we can make it right" without providing details on how to reach a human at your company!

1
Date of experience: Aug 20, 2025
Adam Łaba
Scam site.They cheat People.

Scam site.They cheat People.Ye one thing you can fix.Or not.....You cheat People and you are scam site.

1
Date of experience: Aug 18, 2025
Unable to create account

I cannot create an account at all. If I try registering with my Proton Mail email address I get an error that says, "This Email Address is not allowed", which is ridiculous because Proton Mail is a legitimate email provider.However, I even tried with a Gmail address and got another error: "There was an error processing your request. Please contact Customer Support". My wife tried to register with her own email address on a different computer with the same error message. We both submitted feedback to Customer Support, as directed by the error message, but all we got was "you'll hear back from us within 30 days".

1
Date of experience: Aug 14, 2025
Aiman
Good

Very good very nice interview is so good nice to meet you nice to seeing you so interesting so intelligent have a good day and you are my pleasure and your family and family and I hope you are well and happy with you my dear friend to you and plzzz accept my request

5
Date of experience: Aug 12, 2025
DS70
It's really nice 🙂 in and may be able to help those without 🏦

This convenient app 💰 has helped me in solving some economy loop holes

5
Date of experience: Jul 31, 2025
Evelyn Bell
No response from customer service

My husband and I have sent multiple emails to "help at prodegesupport.zendesk.com" regarding ticket numbers 16456011 and 16456014 with no response from Upromise. Please help us resolve these tickets. Thank you.

1
Date of experience: Jul 16, 2025
Maverick Hughes
Horrible Acceptance Policies

While trying to start saving for my son's college fund, I was declined for their UPromise Credit Card due to "too few accounts" regardless of my 799 credit score that they acknowledged. I had wanted this card and account due to the ability to earn cash back rewards that go towards a linked 529 College Savigns Account. Additionally, I have no debt or late payments but was still declined. I am choosing to take my business elsewhere and have since closed out my account as I see no benefit without having the account's credit card. Very disappointed in their customer service and lack of good reasoning for decline.

1
Date of experience: Jun 18, 2025
Charlton P.
No Customer Service Response

Could not get any response from customer service through the website, email, or social media after trying regularly for 3 full months. I guess they get to keep my small college fund?

1
Date of experience: Jun 10, 2025

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Business Details

  • Feel free to share your experiences and ask Katrina, Kristine, or Andrea your questions Monday thru Friday, 9am-5pm EST. You can expect a response within one business day. You can also contact Customer Care Monday thru Friday, 9am-9pm EST at 1-800-UPRO...

  • language https://upromise.com

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