Review Time
I placed an order for laundry tabs and a cleaning glove in mid-December, both marked as IN STOCK. Nearly a month later, I'm still waiting. I've sent numerous emails, as there's no phone support, and received minimal responses. They claim the glove is backordered, but I've been checking daily for updates and both items remain listed as IN STOCK. The customer service is extremely disappointing. I've had no issues with past orders, but now I'm considering canceling my order and reporting this as a fraudulent charge to my credit card company. It feels deceptive to list items as available when they are not.
I placed an order on December 25th and have contacted the support team three times for an update, but I haven't received any response. My order has remained at the status of 'order confirmed' without any progress. I will be reaching out to my bank to report this company for potential fraud and to request a refund. I advise against making a purchase.
This product works incredibly! I stupidly put it together wrong and broke it and they are sending me a whole new item. This product really removes hair from your carpets and surfaces allowing you to get a good deep clean. Incredible customer service, fast response, helpful, and friendly! I can’t recommend them enough I will be telling all my friends and family about Up Root and its cleaning abilities!
Right away they were attentive and helpful with an eagerness to provide a solution. They didn't hastle me for a bunch of information I did not have readily available. They were very knowledgeable and helped me with out delay. I 100% recommend Uproot Clean and will be 100% using them in the future for any needs I have that they have a product for. Thank You!!!
Uproot customer service had very quick response times and was extremely helpful! They made the process of getting help with my broken clipper very seamless. They did not make me jump through lots of hoops to get support and they got back to my promptly the same day.
I am very impressed by customer service that was easy to contact and clarify my problem, them moving forward to solving it to my satisfaction. I was prepared for a long process and reluctance to replace a malfunctioning brush… not at all, it is already in the mail! And grooming can continue with the briefest of interruptions! Thank you to all at Uproot Clean…
Been so excited for a week to try this pet hair removing tool after seeing an ad. Finally arrived today. After about 5 minutes of use, I'm requesting a return/refund. It does not work on any of the three different types of carpet/rug I have. I have two long haired cats, and it doesn't even collect the fur I see, let alone scraping up embedded hair as the website claims. Tool is also deceptively small as compared with the images. Even if it did work as claimed, it would take a good hour to do even a small room. I guess I should have read the negative reviews more carefully; lots of people said that it doesn't work. They also say that customer service ignores you, but I'm hoping that doesn't turn out to be the case here. I'll come back and edit this when/if I get a response. SOOO disappointed.Addition: they did allow me to return it, but even though it doesn’t work, I still had to pay the $16 return shipping. Steer clear of this company.
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