Review Time
Loved working with Cory and Michael. Love our new kitchen. Everything Cory suggested worked for us. Michael worked endlessly until it was finished and Cory was a phone call away, always there to answer our questions.
The team from Kitchen Tune Up Louisville was simplythe best! Professional, courteous, and ethical!There is a 'process' to every profession, and if youunderstand that, your expectations are rarely compromised! Those of you who don't know theprocess, there are a thousands of parts that go intoredoing your kitchen, its' like putting a puzzle together, and there will be instances when everything will not be perfect! That's life!Cory was great at communicating the process, discussing any potential issues or delays and I now have a beautiful two tone kitchen!Would highly recommend his team again and again!
Contacted them from a Facebook ad for a free estimate...they man came out, took measurements and talked me into spending $125 for his designer to give me a design. Next week came and took additional measurements. Keep in mind my kitchen is small, so it would be pretty basic. Next week had a phone conference with his designer about the images,they looked good, so no issues. Didn't hear from him for two weeks, when he sent me images of different wood for the counter top. I told him which one and he stated he would get me an estimate....now weeks later, nothing but crickets, out $125. Wouldn't trust to use them if it takes 2 months to get an estimate.
Let me begin with, I’m keeping this brief.I have already wasted too much time and energy and to no avail in attempting to rectify not only one but two different problems at two different locations.Kitchen Tune-Up has been completely uncooperative in remedying my issues.They do not stand by their product, nor the installation of, they lack communicative skills not only with their clients but also between their subcontractors. They do not hold themselves accountable for any mishaps occurring during installation even though their experts are on the job.In addition the office staff is totally unprofessional expecting you as the customer to deal with contractors they hired.Take it for someone who has learned a valuable lesson, do not use their services!
The guys from the Idaho Falls, Idaho location were fabulous! There was an issue with the countertop in that it fell off the truck and broke before it was delivered. This was no fault of anyone - simply an unfortunate event. Olive assured me it would be handled as expeditiously as possible and it certainly was. Alex and Oliver were friendly, professional, conscientious, polite and fun to be around. They did an amazing job on cabinet re-face, new floor and beautiful backsplash! I am so pleased with Kitchen Tune-Up and my new kitchen! They definitely gave 5 star treatment to this client and I would recommend them to do your kitchen!😊
I wish I could give more than 5 stars. They have saved our home after massive kitchen leak and saved us money . Their work is perfect communication is fantastic immediate response to questions. ONTIME! That’s important to us. Justin is the best!!!
first impressions are so important. This company failed. Had an initial consultation booked and the owner of the burlington site did not have the decency to call me to tell me he was delayed. well that tells me everything I need to know! If I can't trust you to make an initial appointment or at the very least have the courtesy of calling - you're not getting my business
Originally, we chose to hire Kitchen Tune-Up because as a military family we like to support veteran owned businesses and we thought one veteran would be honest with another veteran. When David Lawrence came for our initial consultation, he represented this company as one that would provide craftsmen using state-of-the-art technologies and a process that involves minimal downtime. We feel that this is a case of over promising and under executing. They worked on our project for six weeks which was not within the original 20 days promised. As we struggled to hold them to a quality standard, they became more and more argumentative. Although the contract only calls for a down payment and a final payment upon completion to the customer’s satisfaction, they demanded their final payment when we did not consider the work complete. When we declined to pay the full amount of the final payment, (suspecting we would never hear from them again) David Lawrence threatened us with a lien against our house and that he would call a lawyer. We said go ahead and David and Darren started yelling that we complain too much and that we were the worst customers that they had ever had. David Lawrence claimed that he needed our payment to make payroll and pay vendors. We gave a partial payment and they returned several times to finish the work. We have since made the final payment. The painting of the kitchen and the cabinets were far below par. Constant call backs to improve the quality. We had to purchase the paint and they didn't seem to know how to follow the directions for use. We have three sections of our counters that were to have granite. During the first installation of the granite, all three pieces were cut unevenly and too short. The countertops had to be replaced. The second replacement granite was installed off center. David Lawrence insisted that was warranty work and he considered that part of the project complete. We did not believe him (especially since no warranty document had been provided at that time) and requested Mega Granite return and make the proper adjustment. He always seems to have trouble connecting with Mega Granite or getting them to call him back which resulted in further delays for our project. Mega Granite did come a third time and straightened out the countertop. The granite opening for stove also required adjusting.
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