Review Time
I am profoundly disappointed with the experience my parents faced at this store. My dad has a serious spinal injury that impacts his mobility, and he also deals with considerable anxiety. During their visit, my mum overheard staff laughing and making an inappropriate remark clearly aimed at him. This behavior was not only disrespectful but also deeply hurtful. When approached about this, the staff tried to justify their actions with a flimsy explanation, claiming they were reacting to a football game — which did not align with the situation at all. This incident has genuinely affected my dad emotionally and has diminished his confidence in public settings. No customer, particularly someone already facing challenges with disability and anxiety, should ever feel ridiculed or unwelcome. I also had a short conversation with the manager, who attempted to dismiss all claims and showed little accountability for the staff's lack of honesty and integrity. We initially intended to purchase tiles here, but after this experience, we will be taking our business elsewhere.
I am incredibly disheartened by the treatment my parents experienced at this store. My father has a serious spinal injury that affects his mobility, and he also faces anxiety challenges. During their visit, my mother overheard staff laughing and making an inappropriate comment directed at him, which was said loudly in front of other customers. This behavior was not only disrespectful but also deeply hurtful. When approached about the incident, the staff tried to justify their actions with a weak explanation, claiming they were reacting to a football game — a rationale that clearly did not fit the context. This incident has had a significant emotional effect on my father, diminishing his confidence in public settings. No customer, especially someone dealing with a disability and anxiety, should ever feel ridiculed or unwelcome. We had initially intended to buy tiles here, but following this experience, we will be taking our business elsewhere.
I am deeply saddened by the experience my parents had at this establishment. My father suffers from a serious spinal injury that affects his mobility and faces challenges with anxiety. During their visit, my mother overheard staff members laughing and making a derogatory comment about him, loudly in front of other customers. This behavior was not only disrespectful but also incredibly painful. When confronted, the staff offered a weak excuse, claiming their reaction was related to a football game, which did not apply to the situation at all. This incident has greatly impacted my father's emotional well-being and lowered his confidence in public spaces. No customer, especially someone dealing with a disability and anxiety, should ever feel ridiculed or unwelcome. We had initially planned to purchase tiles here, but after this experience, we will seek alternatives.
I am extremely disappointed with the experience my parents had in this store. My dad lives with a severe spinal injury which affects the way he walks, and he also struggles with significant anxiety. While visiting the shop, my mum overheard staff laughing and making a rude remark clearly directed at him. This behavior was not only disrespectful, but deeply hurtful. When confronted, the staff attempted to excuse their behavior with an unconvincing explanation, claiming they were reacting to football — something that simply did not match the situation. This experience has had a real emotional impact on my dad and has knocked his confidence when out in public. No customer — especially someone already dealing with disability and anxiety — should ever be made to feel mocked or unwelcome. I then had a brief call with the manager who attempted to deny all allegations yet again and take little accountability for his staff's lack of honesty and integrity. We had originally planned to purchase tiles here, but after this experience, we will be taking our business elsewhere.
I called at the establishment on Sunday, November 2nd, having visited this place many times before. The reason I keep returning is that they consistently treat customers with appreciation. On this occasion, we were assisted by a representative who asked about our project and what we needed. They presented us with several options, and nothing was too much trouble. We quickly decided on what we wanted, and a quote was prepared. We placed our order on the 3rd. The representative was courteous, professional, and knowledgeable; I would not hesitate to return.
I went to collect my order from the warehouse, arriving about 10 minutes late, and the staff were preparing to leave. However, a representative was very accommodating and polite. They took my order number and helped load my car with my order alongside a colleague. Outstanding customer service.
This company is fantastic. From our first visit, a representative was incredibly helpful in designing our bathroom. They went above and beyond. We also worked with another representative for the tiles, who was equally accommodating. They recommended a tiler who did an outstanding job. Many have commented on how amazing the tiling looks.
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