Review Time
We ordered a bathroom suite on Wednesday, December 7th, and were informed it would arrive on the 12th or 13th. However, we received nothing. We had scheduled someone to complete the installation, keeping the week free, and now we are left without the product. There's no contact number, only email, and all we receive is that it's shipped. I strongly advise against using this service; it's incredibly frustrating. We had to arrange for someone to be at the house for two days waiting for the delivery. Avoid ordering online; they seem to rely on third-party sellers. I'm extremely upset.
We ordered a bathroom suite on Wednesday 7th December through B&Q and was told it would be with us on the 12th or 13th and nothing we have booked someone to do the job to keep the week free and we have nothing there is no number to contact them only email and all we get is its shipped avoid this company absolutely shocking we had to sort someone to be at the house for the 2 days to wait for delivery dont order through b&q online they obviously go use 3rd party sellers im fuming
A previous order with Bubly hit some bumps in the road over communication but I was impressed enough with how that was ultimately handled to give the company another go. Having explained over the phone that this time we needed a particular toilet urgently to keep our building schedule on track Bubly saw to it that the order reached us within 24 hours at a time when Black Friday deliveries were also in full swing. Very impressed that when we were stuck they pulled out all the stops to help us - THANK YOU : )
Team Bubly,Bubly Bathrooms.The best customer service I have ever experienced, thank you.I have early stage limb onset MND, with one arm not working as it should anymore, and so in order for me to fit my new sink unit I had to remove the doors to gain some extra space to work in.I then went on to fit the handles away from the unit and discovered for some reason (maybe stress) I put one on upside down totally ruining the unit. God I was so annoyed with myself.I should have checked first I know, it’s not something I usually do, doh!While the replacement was down to me not concentrating I searched online desperately trying to find a replacement and stumbled across your site team Bubly.After I explained what happened and asked if I could purchase a replacement door you very kindly offered the replacement free of charge.Well, I just wanted to let you know I’ve received the replacement door and i just wanted to thank you so very much for it, you have made an old man very happy.The bathroom unit now looks as it should (amazing) and I no longer have to look at it and beat myself up about the mistake I made.Wonderful customer service from you and I will always highly recommend your company.Once again, thank you for your outstanding customer care, it was greatly appreciated.Best wishes Gary king
Edit **Since posting this statement, I have since had a very quick response from Bubly Bathrooms within 30 mins, the situation has been resolved, I received a full refund & compensation towards a new toilet seat. I am very happy with the outcome & would be happy to make another purchase from this company again. I ordered this product, told it was out for delivery never received it, rang for a refund & 2 weeks later I’m still waiting for the refund. Not happy with the service.
The automated email messages were not accurate, indicating that my items had despatched when this was not the case at all. However, the company responded to my communications quickly and my items arrived safely, if later than expected.
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At Bubly Bathrooms, we are dedicated to providing top-quality bathroom solutions that blend style, functionality, and innovation. Our extensive range includes modern bathtubs, elegant shower enclosures, premium fixtures, and stylish accessories, all designed to create a luxurious and comfortable bathroom environment. We stay abreast of the latest trends and technologies to ensure our customers receive the best products and services.
Our team of experts offers personalised consultations to understand your specific needs and preferences, ensuring every detail is tailored to your vision. Whether you’re planning a complete bathroom renovation or just a few upgrades, Bubly Bathrooms has the expertise and products to bring your ideas to life.
We are committed to sustainability and source materials from reputable suppliers who share our values. Our eco-friendly products help reduce water consumption and promote a greener future.
With a strong reputation for quality and customer satisfaction, Bubly Bathrooms is your go-to destination for all your bathroom needs. Visit our website at Bubly Bathrooms to explore our collections and start transforming your bathroom today.
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