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4.1
4.1 Based on 13.7K reviews

Protecting what matters at the heart of every home. We’re Domestic & General—the global experts in protection plan solutions. We look after the things people rely on every day to keep their homes running. In fact, we protect, repair, and care for million...

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Average Rating

4.1

/
5

13.7K Reviews

5 Star
69%
4 Star
7%
3 Star
5%
2 Star
4%
1 Star
15%

Filtered Reviews

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Review Time

Stephanie Dowell
Jacket is great but customer service is…

Jacket is great but customer service is so far nonexistent.I returned a jacket that was too large almost 3 weeks ago and still no refund or contact from customer service.

1
Date of experience: Dec 24, 2022
Chris
Shirt/Jacket is great my three nephews…

Shirt/Jacket is great my three nephews loved them but the chest area runs small - you have to go up at least one size and in some cases two sizes/

4
Date of experience: Dec 24, 2022
Serenity
Shipping was fast which I like

Shipping was fast which I like. The coat is great but had to return it due to needing a size bigger for myself. Wanted to exchange for a size up and have not received any information on the exchange nor have I received a refund. Which they received the coat back in two days.

3
Date of experience: Dec 24, 2022
Marnie Wetzstein
Quality products and fast shipping

Quality products and fast shipping. Sizes true to description.

5
Date of experience: Dec 24, 2022
Sha E
Have not received my package yet.

1
Date of experience: Dec 24, 2022
Tyler Andrews
Checkout Information Error

I love the clothes, quality, style and price Superdry offers. But during checkout I changed my address, and quickly noticed in the confirmation email that my updated address didn't save for the purchase I had just made. The email states to contact you quickly if the address is wrong, but the website it linked to said once an order is placed it can't be changed. I emailed anyway explaining what happened but my order shipped out before I received a reply (I'm unsure if I ever received one). So then I had to pay UPS $8 to hold my package at a pickup location. I wouldn't be upset if it were my ignorance and error, but I checked multiple times to make sure I had the new address entered in correctly.

1
Date of experience: Dec 24, 2022
Trevor Safford
Never got delivered and I wrote…

Never got delivered and I wrote customer service and never got a response.

1
Date of experience: Dec 24, 2022
Kevin Epps
My daughter loves the jacket

4
Date of experience: Dec 23, 2022
Tamira Hawkins
Super dry is one of the best brands to…

Super dry is one of the best brands to buy from top notch quality

5
Date of experience: Dec 23, 2022
Melvin Rivas
I ordered online on Dec 18 with…

I ordered online on Dec 18 with expected pick up date of Dec 22 but it didn’t arrived and no status of the order when checking in their website. I called the Citadel outlet as I set that store to pick up my order but they have no idea as well when it will arrive. Until Dec 27th I received a UPS notification that my order arrived at the store. I think superdry should consider upgrading their customer service to give the customer the satisfaction they deserve. Keep in mind Superdry is not that cheaper compare to other clothing company thus they should give an examplary customer service. Thank you

3
Date of experience: Dec 23, 2022

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Business Details

  • Protecting what matters at the heart of every home.

    We’re Domestic & General—the global experts in protection plan solutions. We look after the things people rely on every day to keep their homes running. In fact, we protect, repair, and care for millions of household products and appliances each year.

    Operating in the US, the UK, Europe, and Australia, we work with some of the biggest manufacturers and retailers around.

    Plus, we’ve been in business for over 100 years. So our customers—and our partners—know we’ll keep delivering exceptional experiences they can trust. With experts on the ground across the US, our specialist experience in protection plan solutions is unmatched.See more

  • email customersupport@us.domesticandgeneral.com
  • call 8663333134
  • language https://domesticandgeneral.com/us

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