us

4.1
4.1 Based on 13.7K reviews

Protecting what matters at the heart of every home. We’re Domestic & General—the global experts in protection plan solutions. We look after the things people rely on every day to keep their homes running. In fact, we protect, repair, and care for million...

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Average Rating

4.1

/
5

13.7K Reviews

5 Star
69%
4 Star
7%
3 Star
5%
2 Star
4%
1 Star
15%

Filtered Reviews

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Review Time

Keanna Faircloth
The delivery came sooner than expected

The delivery came sooner than expected! I’m very happy with the warmth and quality of my coat. Thanks!

5
Date of experience: Dec 28, 2022
chengkai Che
everything good

5
Date of experience: Dec 28, 2022
Love the pants

Love the pants, wish they were a bit more tapered, and the cargo pockets are a big oddly shaped which makes storing things kind of awkward. Still love the pants though.

4
Date of experience: Dec 28, 2022
Thais Jackson
Horrible experience

Horrible experience. I never received my order. Order number SUPERDRYUS5103115. Spent $144 on a men’s coat that never got delivered and no one in customer service got back to me. There’s no customer service number, only an email, and no one followed up. Completely disappointed.

1
Date of experience: Dec 28, 2022
Rav S
Best Online Experience

Great pricing, all sizes available, shipped quickly and emails detailing the order process were received often.

5
Date of experience: Dec 28, 2022
Chris P
Expedition Padded Parka Coat…

Got the Expedition Padded Parka Coat and it was worth every penny! Their website was easy to navigate and my purchase was stress-free! Btw this is my 5th Superdry jacket.

5
Date of experience: Dec 28, 2022
Tamar Chichinadze
superdry classic coat

I purchased classic coat, the quality of this coat is really amazing. The coat keeps you quite warm and I can wear it in this season. I love this coat so much and have worn it basically everyday since I got it.

5
Date of experience: Dec 28, 2022
Chrissy Moore
No reimbursement received since 12/2022

I returned two shirts due to size issues in December 2022 (a Christmas gift for my nephews) and have yet to receive my money on my credit card for one of the returns. I received an email stating your company received my 2 returns. Being these were gifts I had to go ahead and purchase 2 more shirts from your company to replace the 2 that were returned as my nephews where wanting them as these were their gifts. I did not want to give your company any more of my money honestly, but I had to do the right thing for my nephews. I was stuck because these were Christmas gifts. I have reached out by email SEVERAL times and nothing has yet happened. There is NO where to call and speak to someone directly. The worst experience of my life. I am now out $35 because of this whole mess and your company made off by me purchasing 3 shirts in total (the 1 shirt your company did give me credit). I will never buy here again and will also share my experience with many others.

1
Date of experience: Dec 28, 2022
Anonymous
Customer support is pathetic in…

Customer support is pathetic in Superdry.

1
Date of experience: Dec 27, 2022
steve kim
Great products and fast shipping

5
Date of experience: Dec 27, 2022

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Business Details

  • Protecting what matters at the heart of every home.

    We’re Domestic & General—the global experts in protection plan solutions. We look after the things people rely on every day to keep their homes running. In fact, we protect, repair, and care for millions of household products and appliances each year.

    Operating in the US, the UK, Europe, and Australia, we work with some of the biggest manufacturers and retailers around.

    Plus, we’ve been in business for over 100 years. So our customers—and our partners—know we’ll keep delivering exceptional experiences they can trust. With experts on the ground across the US, our specialist experience in protection plan solutions is unmatched.See more

  • email customersupport@us.domesticandgeneral.com
  • call 8663333134
  • language https://domesticandgeneral.com/us

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