Review Time
I ordered a coat from superdry and was super excited because they are exactly the look I go for in a coat. 2 DAYS LATER there's a big package on my porch and I'm thinking there's no way it's here yet... but it was I legit couldnt believe it shipped so quick! In perfect condition and fits PERFECT! Their size charts are actually correct (it's the little things). Between the prices, the quality and the shipping I am extremely happy and will be purchasing all my coats from this site.
Love all super dry products, they are great quality. My experience wasn’t so great this time as the recommendation for sizing was off. I expected loose and it was tight. The packaging my 200 dollar jacket came in was ripped up and flimsy. I was able to return it quite easily and got a reply quite quickly as well. So all in all it was okay. I’m grateful it worked out and I will continue to shop at super dry. Maybe I will size up!! Thanks!!
I bought a jacket from them in a size medium for myself, and upon arrival it does not fit. It is grossly undersized for a medium, feels like it’s made for a 13 year-old child. This is the only jacket, hoodie, button-up that I’ve ever owned that is so minuscule in said size.Now this wouldn’t be a big issue at all if I could return it like the site says so with their “Free Returns” policy. Upon going to their returns portal to start a return, it says that this item is not eligible for return due to being a “Final Sale” item. Absolutely nowhere did it state on the item’s page that it was a final sale item - not in the description, title, pictures, not even in the confirmation email I received. It actually said right on the jacket’s page that it’s “Free Delivery & Free Returns”. I would post the screenshot on here for all to see, but I don’t have the option to.I already sent customer service an email regarding the issue along with a screenshot of the jacket’s page and where it claims “Free Returns” on 1/20 and have not received any reply as of today, 1/23.This is a complete bait and switch, you cannot claim you have free returns, then drop the ball and say it’s a final sale item when I try to return it.I hope to actually hear back from someone regarding this issue.Update: 1/25, have not received a response via email or on here. I have sent a 2nd email.Update: 2/1, still have not received any response after 3 emails.12 days later and it looks like I’m out of my $66 at this point.“Customer service” doesn’t give a rat’s ass about answering, clearly.I absolutely do not recommend you shop here, you’ll regret it.
I ordered small size and received 2XL. When I tried to get the shipping label to return the item I received a message that it cannot be shipped back. Since it is not my mistake I contacted Superdry online customer support. A lady named Maria told me she was going to send me via email the label to ship back the item in no more than 72 hrs. That was one week ago and still haven't received anything.
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