us

4.1
4.1 Based on 13.7K reviews

Protecting what matters at the heart of every home. We’re Domestic & General—the global experts in protection plan solutions. We look after the things people rely on every day to keep their homes running. In fact, we protect, repair, and care for million...

Unclaimed Profile
Business profile not claimed
This business hasn’t yet claimed their profile on our platform and may be unaware it's listed. As a result, their rating might not fully reflect their customer service or responsiveness.

Average Rating

4.1

/
5

13.7K Reviews

5 Star
69%
4 Star
7%
3 Star
5%
2 Star
4%
1 Star
15%

Filtered Reviews

Filter Reviews

Review Time

Katerina Tsvetkova
All of my SuperDry pieces are great…

All of my SuperDry pieces are great quality and have lasted me for years and still look brand new.

5
Date of experience: Jan 23, 2022
Stefanie Collins
I ordered a coat from superdry and was…

I ordered a coat from superdry and was super excited because they are exactly the look I go for in a coat. 2 DAYS LATER there's a big package on my porch and I'm thinking there's no way it's here yet... but it was I legit couldnt believe it shipped so quick! In perfect condition and fits PERFECT! Their size charts are actually correct (it's the little things). Between the prices, the quality and the shipping I am extremely happy and will be purchasing all my coats from this site.

5
Date of experience: Jan 23, 2022
Omar Flores
Very good quality clothing

Very good quality clothing. Lots of selections of clothing . Favorite clothing piece would be the cargos pants.

5
Date of experience: Jan 23, 2022
Erica Ehlert
Love all super dry products

Love all super dry products, they are great quality. My experience wasn’t so great this time as the recommendation for sizing was off. I expected loose and it was tight. The packaging my 200 dollar jacket came in was ripped up and flimsy. I was able to return it quite easily and got a reply quite quickly as well. So all in all it was okay. I’m grateful it worked out and I will continue to shop at super dry. Maybe I will size up!! Thanks!!

4
Date of experience: Jan 23, 2022
Ivan Minniti
100% 👍🏻

100% satisfactory 👍🏻

5
Date of experience: Jan 23, 2022
Jamell Newman
Great quality apparel!

4
Date of experience: Jan 23, 2022
Eric L.
Bait and Switch Return Policy

I bought a jacket from them in a size medium for myself, and upon arrival it does not fit. It is grossly undersized for a medium, feels like it’s made for a 13 year-old child. This is the only jacket, hoodie, button-up that I’ve ever owned that is so minuscule in said size.Now this wouldn’t be a big issue at all if I could return it like the site says so with their “Free Returns” policy. Upon going to their returns portal to start a return, it says that this item is not eligible for return due to being a “Final Sale” item. Absolutely nowhere did it state on the item’s page that it was a final sale item - not in the description, title, pictures, not even in the confirmation email I received. It actually said right on the jacket’s page that it’s “Free Delivery & Free Returns”. I would post the screenshot on here for all to see, but I don’t have the option to.I already sent customer service an email regarding the issue along with a screenshot of the jacket’s page and where it claims “Free Returns” on 1/20 and have not received any reply as of today, 1/23.This is a complete bait and switch, you cannot claim you have free returns, then drop the ball and say it’s a final sale item when I try to return it.I hope to actually hear back from someone regarding this issue.Update: 1/25, have not received a response via email or on here. I have sent a 2nd email.Update: 2/1, still have not received any response after 3 emails.12 days later and it looks like I’m out of my $66 at this point.“Customer service” doesn’t give a rat’s ass about answering, clearly.I absolutely do not recommend you shop here, you’ll regret it.

1
Date of experience: Jan 23, 2022
Enrique Ledezma
Received wrong size, worst follow up ever

I ordered small size and received 2XL. When I tried to get the shipping label to return the item I received a message that it cannot be shipped back. Since it is not my mistake I contacted Superdry online customer support. A lady named Maria told me she was going to send me via email the label to ship back the item in no more than 72 hrs. That was one week ago and still haven't received anything.

1
Date of experience: Jan 23, 2022
I never l received my item!

I did not receive my item. I contacted customer service but did not get a response.

1
Date of experience: Jan 22, 2022
RBarnes
Love the fit and weight of the…

Love the fit and weight of the sweatshirt.

5
Date of experience: Jan 22, 2022

Is this your business?

Claim your business profile now and gain access to all features and respond to customer reviews.

Business Details

  • Protecting what matters at the heart of every home.

    We’re Domestic & General—the global experts in protection plan solutions. We look after the things people rely on every day to keep their homes running. In fact, we protect, repair, and care for millions of household products and appliances each year.

    Operating in the US, the UK, Europe, and Australia, we work with some of the biggest manufacturers and retailers around.

    Plus, we’ve been in business for over 100 years. So our customers—and our partners—know we’ll keep delivering exceptional experiences they can trust. With experts on the ground across the US, our specialist experience in protection plan solutions is unmatched.See more

  • email customersupport@us.domesticandgeneral.com
  • call 8663333134
  • language https://domesticandgeneral.com/us

We use cookies to personalize your experience. By continuing to visit this website you agree to our use of cookies

More