Review Time
It’s been a 10 days since I’ve sent a email in reference to my package being delivered to the wrong location and I still haven’t received a reply back. I have an open investigation with ups and I hope they can help me because I’m still waiting for Superdry to reply to one of my 3 emails.
I purchased pants that did not fit and I needed to return them. When I tried to process the return on line it said not eligible for return. Turns out the item was on sale but still cost 50$. I reached out to customer service and they arranged for me to get my refund. I was extremely grateful and will be using superdry again. If they had not refunded me, I would never visit that store or website again, which would have been upsetting because I do love the sweatpants. Thanks again!
Decent clothes but ZERO customer service. Do not order online because their sizes run small & returns are a nightmare. Many EU stores are unaffiliated franchises so do not shop at SuperDry while on vacation bc you won't be able to exchange or return once you go home.OKonly iif you go in person to an actual store & try it on before purchase. Otherwise buy your sweatshirts & tees somewhere else & skip the hassle. I'm currently selling a brand new sweatshirt online bc it was too small for my son & they told me I could only exchange it at the store I bought it from... which is in Prague... I live in the US. SuperSucky Customer Service. Too bad.
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